At a Glance
- Tasks: Troubleshoot and manage server and network hardware in a dynamic environment.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Exciting career growth potential in a fast-paced, supportive environment.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: 2+ years in IT infrastructure and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles And Responsibilities
- Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
- Facilitate physical layer installation of server and network cabling according to cabling matrices
- Physical server and circuit troubleshooting and fault analysis
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues
- Responsible for coordinating and tracking requests/orders and providing weekly reports
- Post documentation on each implementation
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
Data Accuracy
- Inventory Database Improvement Strategy
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
Ad-Hoc Tasks
- Have ticketing system for tracking all requests (JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
- Process Improvement Support
- Vendor Support
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all server, circuits, spares inventory
Required Qualifications/Skills
- 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes
- Experience executing detailed MOPs, technical instructions, following documentation
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process, and others
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision
Preferred Qualifications
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment
- Experience collaborating across multiple levels and functions
- Anticipate problems in planning and proactively limit project-impacting factors
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc
Physical Demand & Work Environment
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Network Operations Engineer II employer: Astreya
As a Network Operations Engineer II, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programs and opportunities for advancement within the rapidly evolving tech landscape. Located in a vibrant area, we provide competitive benefits and a flexible work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer II
✨Tip Number 1
Network with industry professionals! Reach out to folks on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source work that showcases your troubleshooting and technical abilities. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of fiber optics, network protocols, and troubleshooting techniques. Practising common scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Operations Engineer II
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer II role. Highlight your experience with server and network hardware, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t forget to showcase your troubleshooting skills. Give examples of how you've tackled technical issues in the past, especially in a datacentre or corporate IT environment. We love seeing problem-solvers!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Use straightforward language to express your ideas and experiences. Remember, we appreciate effective communication, so make sure your writing reflects that!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network hardware, fibre optics, and server troubleshooting. Be ready to discuss specific technologies mentioned in the job description, like DWDM/CWDM devices, and demonstrate your understanding of their applications.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a network problem or manage a circuit change. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to provide remote technical guidance, so being clear and concise will help you stand out.
✨Be Ready for On-Call Scenarios
Understand what it means to be part of an on-call rotation. Think about how you would handle unexpected issues that arise outside of regular hours. Prepare to discuss your approach to prioritising tasks and managing stress during high-pressure situations.
