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- Tasks: Provide top-notch IT support and automate processes for a high-profile enterprise client.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on automation and AI tools.
- Why this job: Make a real impact by enhancing user experience and leveraging cutting-edge technology.
- Qualifications: 7-9 years of IT support experience, strong troubleshooting skills, and scripting knowledge.
The predicted salary is between 55000 - 70000 £ per year.
This is a senior-level IT support role embedded at a high-profile enterprise client site in London. The day-to-day is hands-on end-user support (walk-up troubleshooting, device management, mobile support, connectivity, AV) delivered at a consistently high standard to a discerning user base. Beyond that, the role carries real expectations around automation, scripting, and AI-assisted productivity. You won't be handed a script library to run. You'll be expected to build and improve processes alongside your support work.
The right person for this role is equally comfortable fielding a question about MFA setup or a slow laptop as they are writing a PowerShell script to automate a provisioning task. Both matter here.
Core Responsibilities- Serve as the primary on-site IT support resource for approximately 120 employees across in-office and remote work arrangements. This includes walk-up support, ticket-based requests, and proactive outreach on known issues.
- Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex.
- Manage mobile device provisioning, configuration, and support for both iOS and Android in a corporate MDM environment.
- Support end users on collaboration workflows across Teams, SharePoint, OneDrive, Exchange Online, and related M365 tools, not just break/fix, but helping people use the platform effectively.
- Handle IT asset lifecycle tasks: deployment, recovery, configuration tracking, and documentation in ServiceNow.
- Support audio-visual equipment setup, troubleshooting, and maintenance across conference rooms and event spaces. Expected to operate AV systems independently when needed.
- Perform IT setup, support, and breakdown for large meetings and on-site events.
- Write and maintain documentation for recurring processes, known issues, and standard procedures in a usable format that the team can actually rely on.
- Write and maintain PowerShell scripts to automate routine tasks: provisioning, reporting, account management, and similar. This is not a once-a-quarter ask, it's an ongoing expectation.
- Build and maintain workflows using Power Automate to reduce manual overhead in common processes.
- Use AI tools (Copilot, ChatGPT, or Claude) as a practical part of your workflow, for documentation, troubleshooting research, script generation, and helping end users adopt AI-assisted tools in their own work.
- Maintain working familiarity with Power BI for operational reporting: ticket data, asset inventory, service metrics.
- 7-9 years of enterprise IT support experience with demonstrated progression in complexity and ownership.
- Deep, hands-on troubleshooting experience across Windows and macOS in an enterprise environment. Mac support is not optional here, it's a daily reality.
- Strong M365 platform knowledge: Entra ID, Intune, Exchange Online, Teams, SharePoint.
- Hands-on scripting experience in PowerShell. Able to write, troubleshoot, and maintain scripts independently.
- Working knowledge of Power Automate and comfort with Power BI.
- Demonstrated use of AI tools in a professional context for productivity, documentation, or support work.
- Experience supporting iOS and Android devices in a corporate MDM environment.
- Proficiency with audio-visual systems in a corporate setting: conferencing platforms, display hardware, room systems.
- ServiceNow experience for incident management, service requests, and asset tracking.
- ITIL Foundation or equivalent. Microsoft certifications (MD-102, MS-900, or higher) preferred.
- Excellent written and verbal English communication. This role interfaces directly with senior professionals and requires someone who represents the team well in every interaction.
- Azure fundamentals or exposure to cloud infrastructure concepts.
- Experience in an outsourced managed services environment.
- KCS or knowledge management certification.
Senior Information Technology Support Analyst in London employer: Astreya
Contact Detail:
Astreya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Analyst in London
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your scripting projects, automation workflows, and any cool troubleshooting stories. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t be shy about reaching out! If you see a role you like on our website, drop a message to the hiring manager or recruiter. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d tackle issues with Windows, macOS, or M365 tools. Being ready to discuss real-life examples will impress your interviewers!
We think you need these skills to ace Senior Information Technology Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your hands-on troubleshooting experience and any scripting you've done, especially with PowerShell. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with M365 tools and any automation projects you've tackled. Let us know how you can bring value to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing real-world scenarios where you've used your troubleshooting skills or automated processes. It helps us understand your approach to challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS. Be ready to discuss specific issues you've resolved in the past, especially those that required a deep understanding of M365 tools like Teams and SharePoint.
✨Show Off Your Scripting Skills
Since scripting is a big part of this role, come prepared with examples of PowerShell scripts you've written or maintained. If possible, share how these scripts improved efficiency or solved a problem in your previous roles.
✨Demonstrate Your AV Knowledge
Familiarise yourself with common audio-visual setups and troubleshooting techniques. Be ready to explain how you've managed AV systems in the past, especially in corporate settings, as this will be crucial for supporting meetings and events.
✨Communicate Clearly and Confidently
This role requires excellent communication skills, so practice explaining complex technical concepts in simple terms. Think about how you would help a non-technical user understand a solution, as this will showcase your ability to support a discerning user base.