At a Glance
- Tasks: Troubleshoot and manage server and network hardware in a dynamic environment.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Be part of a supportive team with excellent career advancement potential.
- Why this job: Make a real impact in network operations while developing your technical skills.
- Qualifications: 2+ years in IT infrastructure with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles And Responsibilities
- Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
- Facilitate physical layer installation of server and network cabling according to cabling matrices
- Physical server and circuit troubleshooting and fault analysis
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues
- Responsible for coordinating and tracking requests/orders and providing weekly reports
- Post documentation on each implementation
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
Data Accuracy
- Inventory Database Improvement Strategy
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed
- Update Internal documents when requested
Ad-Hoc Tasks
- Have ticketing system for tracking all requests (JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
Process Improvement Support
- Vendor Support
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all server, circuits, spares inventory
Required Qualifications/Skills
- 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes
- Experience executing detailed MOPs, technical instructions, following documentation
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process, and others
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision
Preferred Qualifications
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment
- Experience collaborating across multiple levels and functions
- Anticipate problems in planning and proactively limit project-impacting factors
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc
Physical Demand & Work Environment
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Network Operations Engineer II in London employer: Astreya
As a Network Operations Engineer II, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programs and opportunities for advancement within the tech industry. Located in a vibrant area, we provide competitive benefits and a flexible work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer II in London
✨Tip Number 1
Network with industry professionals! Join online forums or local meetups related to network operations. Engaging with others in the field can lead to job opportunities and insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects you've managed, or any relevant certifications. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online platforms can help you articulate your experience and technical knowledge confidently. Remember, communication is key!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team. Don't miss out on your dream job!
We think you need these skills to ace Network Operations Engineer II in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer II role. Highlight your experience with datacentres, troubleshooting skills, and any relevant technologies like fiber optics. We want to see how your background fits our needs!
Show Off Your Communication Skills:Since this role requires excellent oral and written communication, don’t shy away from showcasing your ability to express ideas clearly. Use concise language in your application to demonstrate your communication prowess.
Detail Your Experience:When filling out your application, be specific about your past experiences. Mention any projects where you executed detailed MOPs or coordinated with vendors. We love seeing concrete examples of your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network hardware, fibre optics, and troubleshooting techniques. Be ready to discuss specific technologies mentioned in the job description, like DWDM/CWDM devices, and demonstrate your understanding of how they work.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot server or network problems and be ready to explain your thought process and the steps you took to resolve them.
✨Get Familiar with Documentation
Since this role involves a lot of documentation, practice explaining your experience with creating and maintaining technical documents. Be prepared to discuss how you ensure accuracy and clarity in your reports and documentation.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your ideas clearly, especially when it comes to providing technical guidance. You might even want to do a mock interview with a friend to get comfortable with explaining complex concepts simply.
