At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for a dynamic user base.
- Company: Join a high-profile enterprise client in the heart of London.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Exciting environment with diverse challenges and opportunities to innovate.
- Why this job: Make a real impact by improving processes and automating tasks with cutting-edge technology.
- Qualifications: 7-9 years of IT support experience and strong problem-solving skills.
The predicted salary is between 55000 - 70000 € per year.
This is a senior-level IT support role embedded at a high-profile enterprise client site in London. The day-to-day is hands-on end-user support (walk-up troubleshooting, device management, mobile support, connectivity, AV) delivered at a consistently high standard to a discerning user base. Beyond that, the role carries real expectations around automation, scripting, and AI-assisted productivity. You won't be handed a script library to run. You'll be expected to build and improve processes alongside your support work.
The right person for this role is equally comfortable fielding a question about MFA setup or a slow laptop as they are writing a PowerShell script to automate a provisioning task. Both matter here.
Core Responsibilities- Serve as the primary on-site IT support resource for approximately 120 employees across in-office and remote work arrangements. This includes walk-up support, ticket-based requests, and proactive outreach on known issues.
- Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex.
- Manage mobile device provisioning, configuration, and support for both iOS and Android in a corporate MDM environment.
- Support end users on collaboration workflows across Teams, SharePoint, OneDrive, Exchange Online, and related M365 tools, not just break/fix, but helping people use the platform effectively.
- Handle IT asset lifecycle tasks: deployment, recovery, configuration tracking, and documentation in ServiceNow.
- Support audio-visual equipment setup, troubleshooting, and maintenance across conference rooms and event spaces. Expected to operate AV systems independently when needed.
- Perform IT setup, support, and breakdown for large meetings and on-site events.
- Write and maintain documentation for recurring processes, known issues, and standard procedures in a usable format that the team can actually rely on.
Write and maintain PowerShell scripts to automate routine tasks: provisioning, reporting.
IT Support Analyst Windows in London employer: Astreya
As a leading employer in the IT sector, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and professional growth. Located in the vibrant city of London, our team enjoys access to cutting-edge technology and a collaborative environment where employees are empowered to take ownership of their projects, from hands-on support to automation initiatives. With a commitment to continuous learning and development, we offer ample opportunities for career advancement, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Windows in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your automation scripts and troubleshooting successes. This will give potential employers a taste of what you can bring to the table, especially for a hands-on role like this.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your passion for IT support and automation. Tailor your approach to each company’s culture and values.
✨Tip Number 4
Prepare for the interview by practising common IT support scenarios. Be ready to demonstrate your problem-solving skills live, whether it’s troubleshooting a device or discussing your scripting experience. Confidence is key!
We think you need these skills to ace IT Support Analyst Windows in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows, macOS, and any automation or scripting you've done. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don't hold back!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff. Let us know why you're the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and macOS platforms, Microsoft 365, and mobile device management. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tools but can also think critically under pressure.
✨Showcase Your Scripting Skills
Since automation and scripting are key parts of this role, prepare to talk about any PowerShell scripts you've written or projects where you've automated tasks. If possible, bring examples of your work or be ready to explain your thought process in creating these scripts. This will demonstrate your proactive approach to improving processes.
✨Demonstrate Your User Support Experience
This role is all about providing top-notch support to users, so be prepared to share specific examples of how you've helped end-users in the past. Highlight your experience with walk-up support, ticket-based requests, and how you've handled complex issues. Showing empathy and understanding towards users will set you apart.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, like a user struggling with MFA setup or a conference room AV issue. Practising these scenarios will help you articulate your problem-solving skills and adaptability, which are crucial for this role.
