At a Glance
- Tasks: Provide top-notch IT support and automate processes for a high-profile enterprise client.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on automation and AI integration.
- Why this job: Make a real impact by enhancing user experience and leveraging cutting-edge technology.
- Qualifications: 7-9 years of IT support experience, strong troubleshooting skills, and scripting knowledge.
The predicted salary is between 55000 - 70000 € per year.
This is a senior-level IT support role embedded at a high-profile enterprise client site in London. The day-to-day is hands-on end-user support (walk-up troubleshooting, device management, mobile support, connectivity, AV) delivered at a consistently high standard to a discerning user base. Beyond that, the role carries real expectations around automation, scripting, and AI-assisted productivity. You won't be handed a script library to run. You'll be expected to build and improve processes alongside your support work.
The right person for this role is equally comfortable fielding a question about MFA setup or a slow laptop as they are writing a PowerShell script to automate a provisioning task. Both matter here.
Core Responsibilities- Serve as the primary on-site IT support resource for approximately 120 employees across in-office and remote work arrangements. This includes walk-up support, ticket-based requests, and proactive outreach on known issues.
- Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex.
- Manage mobile device provisioning, configuration, and support for both iOS and Android in a corporate MDM environment.
- Support end users on collaboration workflows across Teams, SharePoint, OneDrive, Exchange Online, and related M365 tools, not just break/fix, but helping people use the platform effectively.
- Handle IT asset lifecycle tasks: deployment, recovery, configuration tracking, and documentation in ServiceNow.
- Support audio-visual equipment setup, troubleshooting, and maintenance across conference rooms and event spaces. Expected to operate AV systems independently when needed.
- Perform IT setup, support, and breakdown for large meetings and on-site events.
- Write and maintain documentation for recurring processes, known issues, and standard procedures in a usable format that the team can actually rely on.
- Write and maintain PowerShell scripts to automate routine tasks: provisioning, reporting, account management, and similar. This is not a once-a-quarter ask, it's an ongoing expectation.
- Build and maintain workflows using Power Automate to reduce manual overhead in common processes.
- Use AI tools (Copilot, ChatGPT, or Claude) as a practical part of your workflow, for documentation, troubleshooting research, script generation, and helping end users adopt AI-assisted tools in their own work.
- Maintain working familiarity with Power BI for operational reporting: ticket data, asset inventory, service metrics.
- ~7-9 years of enterprise IT support experience with demonstrated progression in complexity and ownership.
- ~ Deep, hands-on troubleshooting experience across Windows and macOS in an enterprise environment. Mac support is not optional here, it's a daily reality.
- ~ Strong M365 platform knowledge: Entra ID, Intune, Exchange Online, Teams, SharePoint.
- ~ Hands-on scripting experience in PowerShell. Able to write, troubleshoot, and maintain scripts independently.
- ~ Working knowledge of Power Automate and comfort with Power BI.
- ~ Demonstrated use of AI tools in a professional context for productivity, documentation, or support work.
- ~ Experience supporting iOS and Android devices in a corporate MDM environment.
- ~ Proficiency with audio-visual systems in a corporate setting: conferencing platforms, display hardware, room systems.
- ~ ServiceNow experience for incident management, service requests, and asset tracking.
- ~ ITIL Foundation or equivalent. Microsoft certifications (MD-102, MS-900, or higher) preferred.
- ~ Excellent written and verbal English communication. This role interfaces directly with senior professionals and requires someone who represents the team well in every interaction.
- Azure fundamentals or exposure to cloud infrastructure concepts.
- Experience in an outsourced managed services environment.
- KCS or knowledge management certification.
IT Senior Support Analyst, Application Support in London employer: Astreya
As a Senior IT Support Analyst at our London location, you will thrive in a dynamic work environment that values innovation and employee growth. We offer competitive benefits, a collaborative culture, and opportunities to enhance your skills through hands-on experience with cutting-edge technologies like automation and AI. Join us to be part of a team that not only supports but also empowers its members to drive meaningful change in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Support Analyst, Application Support in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your scripting projects, automation workflows, and any AI tools you've used. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as an IT Senior Support Analyst. Think about how you'd troubleshoot a slow laptop or set up MFA, and be ready to demonstrate your thought process.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace IT Senior Support Analyst, Application Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on troubleshooting experience with Windows and macOS, as well as your scripting skills in PowerShell. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. Whether it's a tricky hardware problem or automating a task with a script, we love to see your thought process and how you approach challenges.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity! Make sure to explain why you're interested in this role and how your background makes you a great fit for our team at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS. Be ready to discuss specific issues you've resolved in the past, especially those related to M365 tools like Teams and SharePoint. This role demands a hands-on approach, so showing your practical experience will really impress.
✨Show Off Your Scripting Skills
Since scripting is a big part of this role, come prepared with examples of PowerShell scripts you've written or maintained. If you can, demonstrate how you've used automation to improve processes in your previous roles. This will highlight your ability to not just support but also innovate.
✨Communicate Clearly and Confidently
You'll be interacting with senior professionals, so practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms. Good communication is key, especially when helping users who may not be as tech-savvy.
✨Be Ready for Real-World Scenarios
Expect scenario-based questions that test your problem-solving skills. Think about common issues you’ve faced in IT support and how you resolved them. Being able to walk through your thought process will show your analytical skills and readiness for the challenges of the role.
