At a Glance
- Tasks: Manage onsite IT support, troubleshoot tech issues, and oversee AV setups.
- Company: Join a dynamic team at a leading tech services company.
- Benefits: Enjoy competitive pay, health perks, and opportunities for growth.
- Other info: Great chance to develop skills in a fast-paced, supportive environment.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: High school diploma required; IT coursework or certifications preferred.
The predicted salary is between 30000 - 40000 € per year.
Key Deliverables:
- Independently manage onsite IT support at single-person or lead-assigned locations.
- Serve as the primary contact for end-user technical needs.
- Own AV/conference room setup, maintenance, and issue resolution.
- Execute full lifecycle support: imaging, deployment, recovery, e-waste.
- Oversee inventory reconciliation and tool usage.
- Prioritise and resolve tickets aligned to SLA targets.
- Identify recurring issues and suggest process improvements.
- Provide informal mentorship and support to visiting or junior technicians.
- Uphold Astreya’s quality and service standards through professional communication and client interaction.
Essential Duties and Responsibilities:
- Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
- Troubleshoot and resolve common hardware and software issues.
- Deliver a high-quality, customer-focused service experience in a timely manner.
- Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
- Prioritise tickets based on urgency and impact.
- Assist with or independently perform workstation deployments, device imaging, and equipment setup.
- Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
- Maintain and reconcile inventory of IT equipment and accessories at assigned site.
- Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
- Follow documented processes and standard operating procedures (SOPs) for all support tasks.
- Serve as a visible, approachable point of contact for IT-related issues at the site.
Level II Additional Responsibilities:
- Act as the lead or sole technician on-site and coordinate with remote teams or vendors.
- Provide informal mentorship to junior techs or new team members visiting the site.
- Share site-specific insights or recurring issue trends to help improve service delivery.
Education and/or Work Experience Requirements:
- High School Diploma or GED required.
- Preferred: Associate’s degree in Information Technology, Computer Science, or a related field.
- Prior experience working independently or at a single-technician site.
Knowledge, Skills & Abilities (KSAs):
- Knowledge of Windows 10/11, macOS, and basic Linux environments.
- Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals.
- Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts.
- Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology.
- Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira).
- Strong verbal and written communication skills for working with end users.
- Excellent customer service orientation and active listening.
- Effective time management and ability to prioritise multiple tasks.
- High level of professionalism, reliability, and accountability.
Physical Requirements:
- Must be able to regularly lift and carry up to 50 lbs (22 kg).
- Frequent standing, walking, bending, kneeling, crouching, and reaching.
- Close vision required for reading device labels, part numbers, and screen details.
Work Environment:
- Work performed primarily in office, data centre, and/or AV-equipped conference rooms.
- This is a 100% onsite role; presence during working hours is mandatory.
Inventory Technician II in London employer: Astreya
At Astreya, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. As an Inventory Technician II, you will benefit from hands-on experience in a supportive culture that encourages mentorship and collaboration, all while enjoying the vibrant atmosphere of our onsite locations. With competitive benefits and a commitment to quality service, Astreya is an excellent employer for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Inventory Technician II in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common technical questions your way, or even better, check out mock interview platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight that during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Inventory Technician II in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Inventory Technician II role. Highlight relevant experience, especially in IT support and inventory management. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past experiences that relate to the key deliverables mentioned in the job description.
Show Off Your Tech Skills:Don’t forget to mention your technical skills! Whether it's troubleshooting hardware or managing AV setups, we want to know what you can bring to the table. Be specific about your knowledge of systems like Windows, macOS, and any relevant certifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, macOS, and basic Linux environments. Be ready to discuss how you've troubleshot hardware and software issues in the past, as well as your experience with AV systems and ticketing platforms like ServiceNow.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, be prepared to share examples of how you've provided excellent customer service. Think about times when you effectively communicated with users to resolve their issues and set clear expectations.
✨Demonstrate Your Problem-Solving Abilities
Interviewers will want to see how you approach troubleshooting. Prepare to walk them through your thought process when diagnosing and resolving technical problems. Use specific examples that highlight your analytical thinking and ability to work under pressure.
✨Be Ready to Discuss Inventory Management
Since you'll be overseeing inventory reconciliation, come prepared to talk about your experience with asset tracking systems and how you've managed device records in the past. Highlight any audits or logistics support you've participated in to show your attention to detail.
