At a Glance
- Tasks: Manage and support AV systems and Zoom Rooms, ensuring smooth operations.
- Company: Dynamic company located in the heart of London, fostering innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: On-site role with potential for exciting challenges and career advancement.
- Why this job: Join a vibrant team and enhance your tech skills in a fast-paced environment.
- Qualifications: Strong communication skills and a knack for troubleshooting AV tech.
The predicted salary is between 29700 - 36300 £ per year.
- This is an on site role in the Fleet Street region of London EC4
- Job role- Based on site 5 days a week
- Manage and update assigned incidents and service requests within the IT Service Management (ITSM) platform.
- Maintain regular communication with end users and stakeholders regarding incident status, progress, and resolution updates.
- Perform daily reviews of open incidents assigned to the support queue and take appropriate actions to drive timely resolution.
- Ensure adherence to ticket management processes, documentation standards, and service-level commitments.
- Zoom Platform Administration and Support
- Monitor and administer Zoom Room environments.
- Navigate and utilize Zoom administrative dashboards for operational support.
- Verify Zoom Room online and offline status.
- Manage room lifecycle activities including placing rooms into maintenance or construction mode and returning rooms to active service status.
- Support Zoom Room activation and activation code management.
- Utilize Zoom Room web controller functionality for troubleshooting and operational support.
- Remote Diagnostics and Troubleshooting
- Perform Level 2 troubleshooting for Audio Visual and Zoom Room related incidents.
- Conduct remote diagnostics and issue analysis using approved management and support tools.
• Utilize Screen Meet and other remote support tools to
- Reboot room systems and endpoints.
- Clear system notifications and pop-up messages.
- Validate service health and operational readiness.
- Assist in identifying root causes and implementing corrective actions for recurring AV incidents.
- Collaboration with Field Services and Support Teams
- Work closely with Level 1 Field Services (L1 FS) teams to troubleshoot and resolve room-related issues.
- Coordinate remote and onsite troubleshooting activities with field support personnel.
- Conduct testing and validation activities with Field Support Teams following incident resolution, maintenance activities, or system changes.
- Escalate unresolved issues to Level 3 (L3) engineering teams in accordance with established procedures.
- Digital Technology and AV Logistics Support
- Provide operational and logistical support for Digital Technology (DT) Audio Visual teams.
- Coordinate equipment-related activities, support requests, and service restoration efforts as required.
- Assist with operational readiness activities associated with conference rooms, collaboration spaces, and AV technologies.
- Monitoring and Operational Support
- Monitor the health and operational status of supported AV systems and Zoom Rooms.
- Validate room availability and readiness for scheduled meetings and events.
- Perform routine operational checks and support activities to minimize service disruptions.
Required Qualifications/Skills
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to think and work independently
- Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
- Excellent written and oral communication skills and strong customer service skills
- Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
- Ability to work day, evening or weekend shifts and travel to support a distant event if required
- Must have valid driver’s license and safe driving record
Preferred Qualifications
- Various certifications
Physical Demand & Work Environment
- Must be able to sit, stand, stoop and bend for extended periods of time
- Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
- Must have ability to climb ladder, scaffolding or transported by lifts
- Must have the ability to drive/operate a vehicle in a safe manner
- Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- #J-18808-Ljbffr
Corporate Audio Visual role employer: Astreya
Astreya is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture in the vibrant setting of Greater London. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive benefits and a supportive environment that prioritises health and safety. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
We think you need these skills to ace Corporate Audio Visual role
IT Service Management (ITSM)
Zoom Platform Administration
Remote Diagnostics
Level 2 Troubleshooting
Audio Visual Systems Knowledge
Wiring and Termination Skills
Installation Techniques for AV Equipment
