Network Provisioning Enginner II

The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope:

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in implementation of various software services
• Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
• Track milestones and proactively drive any activities that may jeopardise orders from completing on time
• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
• Document service requests, evolve as needed, and provide timely and accurate updates
• Design, provision, and test delivered services to ensure quality hand-off to internal customers
• Expedite and escalate issues when necessary to ensure timely delivery of services
• Prioritise projects, manage and direct activities to deliver connectivity within project schedule
• Communicate and collaborate with internal customers, stakeholders and network carriers
• Participate in metrics development and operational reporting/reviews
• Support planned systems maintenance activity while minimising impact to services
• Read and comprehend vendor specific requirements
• Other duties as required.

This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgement within defined procedures and practices to determine appropriate action
• Experience with basic telecommunications practices, terminologies, and interfaces
• Knowledge of cable throughput and transit distances
• Understanding of telecommunications industry in a switched network provisioning environment
• Knowledge of Access Server Request (ASR) to local carriers
• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications:

• Network Certification
• Various coding experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers