Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global AV operations and ensure seamless service delivery for a major client.
- Company: Join Astreya, a leader in innovative AV solutions with a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a significant impact in the AV industry while leading a diverse global team.
- Qualifications: 10+ years in AV/Event support services and proven leadership experience required.
- Other info: Work from London, Dublin, or New York and drive strategic growth in AV services.
The predicted salary is between 72000 - 108000 £ per year.
Astreya is seeking a strategic and operationally driven Service Delivery Senior Director to oversee end-to-end Audio Visual operations for one of our largest global customers. In this pivotal role, you will own the full lifecycle of AV services, from strategic planning and large-scale project delivery to daily operations, maintenance, and continuous improvement. Leading a diverse global team of Regional Leads, Delivery Managers, and Technicians, you will ensure seamless execution across all AV disciplines. You will act as the primary bridge between Astreya and client leadership, driving growth, maintaining rigorous service levels, and evolving the service offering to meet the changing needs of the enterprise.
Key Responsibilities
- End-to-End Operational Excellence
- Service Lifecycle Management: Oversee the complete AV service lifecycle, ensuring hardware, software, and support workflows are optimized from installation to retirement.
- SLA & KPI Ownership: Define, maintain, and report on key operational metrics and Service Level Agreements (SLAs). Drive strict adherence to targets and present performance data to Client Leadership on a regular cadence.
- Process & Documentation: Own the creation and maintenance of the Operational Playbook, including SOPs for Incident, Problem, and Change Management. Ensure all documentation is current and the team is fully trained.
- Continuous Improvement: Champion Continuous Service Improvement (CSI) processes. Utilize Root Cause Analysis (RCA) to identify systemic issues impacting the client’s AV environment and implement permanent solutions.
- Escalation Management: Serve as the final escalation point for critical issues, ensuring rapid response to customer challenges and appropriate escalation of out-of-scope hardware/software issues.
- Global Project Delivery: Lead the delivery of large-scale global AV projects, prioritising work against team capacity and capability.
- Account Expansion: Partner with Astreya sales and leadership to identify opportunities for growth. Help shape and mature the AV service offering to drive expansion into new areas or target accounts.
- Strategic Planning: Collaborate with Client Stakeholders and internal teams to develop long-term strategic roadmaps for the AV program.
- Data-Driven Decision Making: Leverage data analytics (Google DataStudio, etc.) to produce dashboards that provide insights into usage trends, system health, and operational efficiency.
- Global Team Leadership: Direct a large, distributed workforce. Foster a positive, collaborative culture by communicating corporate vision and values.
- Talent Development: Manage the full employee lifecycle, including interviewing, hiring, and performance management. Actively mentor and coach staff on industry standards, best practices, and client expectations.
- Resource Planning: Lead the collaborative dynamic planning process, ensuring the right resources are available to meet fluctuating demand.
- Compliance & Safety: Ensure strict adherence to Health and Safety regulations, as well as Astreya and Client policies.
- Budget Oversight: Maintain and report on budget status and financial measures defined for the customer engagement.
- Client Partnership: Build strong relationships with Client Leadership. Communicate progress, manage expectations, and act as a trusted advisor for AV operations.
Education & Experience
- Bachelor’s degree (B.S./B.A.) or equivalent combination of education and/or practical experience.
- 10+ years of related experience, specifically within AV/Event support services and Service Delivery.
- Leadership Track Record: Proven success managing large, distributed support teams and interacting with functional peer group managers and senior customers.
- Technical Expertise: Strong technical knowledge of Enterprise AV, including Help Desk workflows, Ticket/Incident Management, AV/VC hardware, and Asset Management. Demonstrated experience with corporate conferencing technology and Unified Communications (UC).
- Project Recovery: Ability to identify projects at risk and take decisive action to recover them, often working across divisional boundaries.
Skills & Competencies
- Business Acumen: Ability to provide operational, technical, and financial oversight simultaneously.
- Adaptability: Highly adaptable with the ability to manage multiple concurrent workstreams and multitask effectively.
- Communication: Excellent written, verbal, and presentation skills. Capable of translating technical data into business insights.
- Tools: Proficiency in Microsoft Office Suite or Google Workspace. Experience with data visualization tools (e.g., Looker/DataStudio) is highly valued.
Preferred Qualifications
- ITIL Certification (Foundation or higher) strongly preferred for operational process management.
- AVIXA CTS (Certified Technology Specialist) certification.
Senior Director, Service Delivery - Audio Visual in London employer: Astreya Limited
Contact Detail:
Astreya Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Service Delivery - Audio Visual in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AV industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing large teams and delivering successful AV projects. Use specific examples to demonstrate how you've driven operational excellence in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open. Reach out directly to the hiring manager or team leader. Express your interest and share how you can add value to their AV operations.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in AV technology and service delivery. Consider taking relevant courses or certifications to boost your profile. This shows potential employers that you're committed to continuous improvement and ready to lead in the field.
We think you need these skills to ace Senior Director, Service Delivery - Audio Visual in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Director role. Highlight your experience in AV operations and leadership, and don’t forget to showcase any relevant metrics or achievements that demonstrate your operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and delivered successful AV projects, and connect your experience to our needs.
Showcase Your Strategic Thinking: In your application, emphasise your strategic planning skills. We want to see how you’ve developed long-term roadmaps and driven growth in previous roles. Use data-driven insights to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Astreya Limited
✨Know Your AV Stuff
Make sure you brush up on your knowledge of Audio Visual technologies and services. Be ready to discuss specific examples of how you've managed AV operations, including any large-scale projects you've led. This will show that you understand the technical side and can handle the responsibilities of the role.
✨Showcase Your Leadership Skills
As a Senior Director, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed large, distributed teams in the past. Highlight your experience in mentoring staff and fostering a positive culture, as this is crucial for the role.
✨Be Data-Driven
Familiarise yourself with data analytics tools like Google DataStudio. Be prepared to discuss how you've used data to drive decision-making and improve service delivery in previous roles. This will show that you're not just operationally savvy but also strategic in your approach.
✨Understand Client Management
Since you'll be acting as a bridge between Astreya and client leadership, it's important to demonstrate your client management skills. Prepare to talk about how you've built strong relationships with clients, managed expectations, and acted as a trusted advisor in your previous positions.