At a Glance
- Tasks: Troubleshoot and manage server and network hardware in a dynamic environment.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health perks, and opportunities for remote work.
- Other info: Great career growth potential in a supportive team atmosphere.
- Why this job: Make a real impact in network operations while developing your technical skills.
- Qualifications: 2+ years in IT infrastructure with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 € per year.
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
- Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
- Facilitate physical layer installation of server and network cabling according to cabling matrices
- Physical server and circuit troubleshooting and fault analysis
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues
- Responsible for coordinating and tracking requests/orders and providing weekly reports
- Post documentation on each implementation
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
Data Accuracy:
- Inventory Database Improvement Strategy
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed
- Update Internal documents when requested
Ad-Hoc Tasks:
- Have ticketing system for tracking all requests (JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
Process Improvement Support:
- Vendor Support
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all server, circuits, spares inventory
Required Qualifications/Skills:
- 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes
- Experience executing detailed MOPs, technical instructions, following documentation
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process, and others
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision
Preferred Qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment
- Experience collaborating across multiple levels and functions
- Anticipate problems in planning and proactively limit project-impacting factors
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data
Relevant Certifications:
- Server+, Network+, A+, CDCTP, CDCPM, etc.
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Network Operations Engineer II in London employer: Astreya Limited
As a Network Operations Engineer II, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programs and opportunities for advancement within the rapidly evolving tech landscape. Located in a vibrant area, we provide competitive benefits and a flexible work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer II in London
✨Tip Number 1
Network with industry professionals! Join forums, LinkedIn groups, or local meetups related to network operations. Engaging with others in the field can lead to job opportunities and insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects you've managed, or any relevant documentation you've produced. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your knowledge of fiber optics, DWDM/CWDM devices, and command-line proficiency. Mock interviews can help you feel more confident.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Network Operations Engineer II in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer II role. Highlight your experience with server and network hardware, as well as any relevant troubleshooting skills. We want to see how your background fits with what we do!
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your written skills in your application. Use clear and concise language to express your ideas and experiences. Remember, we value clarity!
Detail Your Technical Expertise:Be specific about your technical skills, especially with fiber optics and network interface types. Mention any relevant certifications you have, as they can really make your application stand out. We love seeing that expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Astreya Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network hardware and server support. Be ready to discuss your experience with fibre optics, DWDM/CWDM devices, and any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled complex issues independently. Think about how you managed circuit MACDs or coordinated with vendors for troubleshooting. Highlighting your ability to work under pressure will impress the interviewers.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Whether it's explaining technical processes or providing remote guidance, being concise and confident will showcase your capability to express ideas effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage documentation and track requests. Mention any systems you've used, like JIRA, and how you ensure data accuracy in inventory databases. Showing that you can keep things organised will be a big plus!
