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- Tasks: Troubleshoot and resolve IT issues while delivering top-notch customer service.
- Company: Join a dynamic tech company focused on innovation and support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Degree in IT or related field with 5-8 years of experience.
The predicted salary is between 45000 - 55000 £ per year.
The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in line with company and client policies and procedures.
Scope:
- Resolves a wide range of issues in creative ways
- Seasoned, experienced professional with a full understanding of their speciality
- Works on problems of a diverse scope
- Receives little instruction on day-to-day work, general instruction on new assignments
Your Roles and Responsibilities:
- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
- Maintain equipment inventory, including processing RMAs and ordering new equipment.
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
- Monitoring, updating and maintaining tickets in a defined ticketing system.
- Responds to tickets, contacts users and plans workload.
- Update, track and escalate the ticket to appropriate levels/group for resolution as required.
- Sign off on closed tickets with the user to include follow-up specifically to the end user.
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
- Support access to corporate network/wireless and applications both on the network as well as over VPN.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience.
- Networks with senior internal and external personnel in own area of expertise.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Ability to work independently with minimal supervision.
- Excellent coordination skills and a team player.
- Ability to identify issues and escalate as needed.
- Excellent written and oral communication skills.
- Strong interpersonal and customer service skills.
- Experience with hardware, software, and network troubleshooting.
- Experience with software application use and installation.
- Ability to resolve technical issues under pressure.
Preferred Qualifications:
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
- Must have the ability to move from place to place within an office environment.
- Must be able to use a computer.
- Must have the ability to communicate effectively.
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
Senior IT Support Analyst employer: Astreya Inc.
Contact Detail:
Astreya Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior IT Support Analyst role.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We want you to shine when they ask how you'd handle specific technical issues or customer service challenges.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've creatively resolved IT issues in the past. This will demonstrate your experience and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your troubleshooting skills and customer service experience that align with what we’re looking for.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Astreya Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as well as the methods you used. This will show that you’re not just familiar with the tech but can also think critically under pressure.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've delivered excellent customer service in previous positions. Highlight your communication skills and how you handle difficult situations with users.
✨Familiarise Yourself with Ticketing Systems
Get to know common ticketing systems and processes, as these are crucial for the role. If you have experience with any specific systems, mention them during the interview. It shows you're proactive and ready to hit the ground running.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT support processes or team dynamics. This not only demonstrates your interest in the role but also gives you a chance to assess if the company culture aligns with your values.