At a Glance
- Tasks: Troubleshoot and manage network and server hardware in a dynamic environment.
- Company: Join a leading tech company focused on innovative network solutions.
- Benefits: Enjoy competitive pay, health perks, and opportunities for remote work.
- Other info: Great career growth potential in a collaborative and supportive team.
- Why this job: Make a real impact in network operations while developing your technical skills.
- Qualifications: 2+ years in IT infrastructure with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 € per year.
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
- Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
- Manage circuit move, add, change and disconnection orders (MACDs) life cycle
- Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting
- Facilitate physical layer installation of server and network cabling according to cabling matrices
- Physical server and circuit troubleshooting and fault analysis
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues
- Responsible for coordinating and tracking requests/orders and providing weekly reports
- Post documentation on each implementation
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
- Assist with other regional works during business hours for maintenance related works
Data Accuracy:
- Inventory Database Improvement Strategy
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database
- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
- Raise Site and Vendor Remote Hands to perform site audits when needed
- Update Internal documents when requested
- Ad-Hoc Tasks
- Have ticketing system for tracking all requests (JIRA)
- Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
- Process Improvement Support
Vendor Support:
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
- Update internal documentation for all Internet Provider contact and circuit details
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities
- Submit Vendor Remote Hands Requests to support physical works on site
- Perform regular audits for all server, circuits, spares inventory
Required Qualifications/Skills:
- 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes
- Experience executing detailed MOPs, technical instructions, following documentation
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logistical, process, and others
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision
Preferred Qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment
- Experience collaborating across multiple levels and functions
- Anticipate problems in planning and proactively limit project-impacting factors
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Network Operations Engineer II employer: Astreya Inc.
As a Network Operations Engineer II in London, you will thrive in a dynamic work environment that values precision and innovation. Our company fosters a collaborative culture where employees are encouraged to grow their skills through ongoing training and development opportunities, while enjoying competitive benefits and a supportive team atmosphere. Join us to be part of a forward-thinking organisation that prioritises employee well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer II
✨Tip Number 1
Network Operations Engineer II roles are competitive, so make sure to network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
When you get that interview, prep like it’s the Super Bowl! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us!
We think you need these skills to ace Network Operations Engineer II
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer II role. Highlight your experience with server and network hardware, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t forget to showcase your troubleshooting skills. Give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and solve problems effectively!
Be Clear and Concise:When writing your cover letter or any additional documentation, keep it clear and concise. We appreciate straightforward communication, so make sure you express your ideas clearly without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Let’s get your journey started with us!
How to prepare for a job interview at Astreya Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network hardware, fibre optics, and troubleshooting techniques. Be ready to discuss specific technologies mentioned in the job description, like DWDM/CWDM devices, as well as your experience with command-line interfaces in Linux/Unix.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot server or network problems and be ready to explain your thought process and the steps you took to resolve them.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your ideas clearly. You might be asked to provide remote technical guidance, so demonstrate your ability to explain complex concepts in a straightforward manner.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like managing circuit changes or coordinating with vendors. Think through how you would handle these scenarios and be prepared to discuss your approach and any relevant experiences.
