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- Tasks: Troubleshoot and resolve IT issues while delivering top-notch customer service.
- Company: Join a leading tech support company with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with plenty of chances to learn and advance.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Bachelor's degree and 5-8 years of IT support experience required.
The predicted salary is between 40000 - 50000 £ per year.
The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for troubleshooting and fixing desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in line with company and client policies and procedures.
Scope:
- Resolves a wide range of issues in creative ways
- Seasoned, experienced professional with a full understanding of their speciality
- Works on problems of a diverse scope
- Receives little instruction on day-to-day work, general instruction on new assignments
Your Roles and Responsibilities:
- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
- Maintain equipment inventory, including processing RMAs and ordering new equipment.
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
- Monitoring, updating and maintaining tickets in a defined ticketing system.
- Responds to tickets, contacts users and plans workload.
- Update, track and escalate the ticket to appropriate levels/group for resolution as required.
- Sign off on closed tickets with the user to include follow-up specifically to the end user.
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
- Support access to corporate network/wireless and applications both on the network as well as over VPN.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience.
- Networks with senior internal and external personnel in own area of expertise.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Ability to work independently with minimal supervision.
- Excellent coordination skills and a team player.
- Ability to identify issues and escalate as needed.
- Excellent written and oral communication skills.
- Strong interpersonal and customer service skills.
- Experience with hardware, software, and network troubleshooting.
- Experience with software application use and installation.
- Ability to resolve technical issues under pressure.
Preferred Qualifications:
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
- Must have the ability to move from place to place within an office environment.
- Must be able to use a computer.
- Must have the ability to communicate effectively.
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
Senior IT Support Analyst in London employer: Astreya Inc.
Contact Detail:
Astreya Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific hardware or software issues and be ready to demonstrate your problem-solving skills. We want to see your expertise in action!
✨Tip Number 3
Show off your customer service skills! Remember, as a Senior IT Support Analyst, you'll be interacting with users regularly. Be ready to discuss how you've handled difficult situations and provided excellent support in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your relevant experience and skills, especially in troubleshooting and customer service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've resolved IT issues in the past and how you can bring that expertise to our team.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey technical information clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Astreya Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as well as the methods you used. This will show that you have the hands-on experience needed for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've delivered excellent customer service in previous positions. Highlight any challenging situations you've handled and how you ensured user satisfaction.
✨Familiarise Yourself with Ticketing Systems
Understanding ticketing procedures is crucial for this position. If you have experience with specific systems, mention them. If not, do a bit of research on common ticketing tools and be ready to discuss how you would manage and escalate tickets effectively.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.