Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage inventory, provide IT support, and ensure top-notch customer service for users.
- Company: Join a global tech company dedicated to enhancing user experiences.
- Benefits: Gain hands-on experience, develop IT skills, and work in a dynamic environment.
- Why this job: Kickstart your IT career while making a real difference for users worldwide.
- Qualifications: High school diploma or GED; customer service skills and teamwork are essential.
- Other info: Fast-paced role with opportunities for growth and involvement in global projects.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Inventory Technicians are responsible for providing the Astreya user experience. Duties include order tracking, accessories management, customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup. This is an introductory IT services role that supports over 70,000 staff around the globe and represents Astreya to our clients.
Responsibilities
- Daily on-site inventory and asset management, conference room preventative maintenance, and e-recycling
- Ensure client users have access to equipment in good working order
- Support a complex and fast-paced environment focused on video conference rooms with outstanding and timely customer satisfaction
- Collaborate with on-site teammates as assigned
- Ensure audio and visual quality, promptly troubleshoot issues, and handle requests from meeting attendees
- Deploy and recover laptop and desktop images
- Provide responsive face-to-face IT support for on-site client users, from IT accessories to workstation dressing
- Use ticketing systems to report work, track SLAs, and document activities
- Assist with inventory data management software to maintain inventory accuracy and workflow
- Install hardware and troubleshoot computer issues with other technicians and clients, ensuring thorough resolution
- Provide timely responses to IT questions from client users
- Manage occasionally demanding and stressed client users
- Contribute to large-scale global projects as needed
- Perform other duties as required and assigned
Qualifications
- High school diploma or GED and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
- Excellent client-facing written and verbal communications skills
- Proficiency in English
- Utilize excellent customer service skills and exceed customers\’ expectations
- Ability to work with a large team with minimal supervision
- Capable of providing a timely and outstanding user experience
- Ability to handle daily customer service demands
- Present a professional and helpful demeanor to clients
- Basic inventory or IT knowledge
- Ability to excel in a fast-paced sometimes stressful work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and able to identify steps to achieve objectives
Preferred Qualifications
- Past business operations exposure
- Some customer experience background or familiarity
Physical Demands & Work Environment
- Must be on-site at shift hours, in conjunction with the client’s working hours
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Prolonged sitting or standing for office-related tasks
- Ability to move within an office environment
- Must be able to use a computer
- Work in a warehouse environment that is sometimes noisy and may involve varying temperatures and air quality
- Effective communication skills
- Some positions may require occasional repetitive motions
- Able to handle frequent work interruptions and flexibly address work assignments
- Self-motivated and able to complete tasks without direct supervision
#J-18808-Ljbffr
Inventory Technician I employer: Astreya Inc.
Contact Detail:
Astreya Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inventory Technician I
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Astreya. Understanding their values and how they operate can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences related to inventory management and customer service.
✨Tip Number 3
Show off your tech skills! Since this role involves IT support, be ready to discuss any relevant experience you have with hardware troubleshooting or inventory management software. Don’t shy away from sharing specific examples of how you've solved problems in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the Inventory Technician position at Astreya.
We think you need these skills to ace Inventory Technician I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Inventory Technician I role. Highlight any relevant experience or skills that match the job description, like customer service or IT knowledge. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos. We appreciate attention to detail!
Be Yourself: Let your personality shine through in your application! We’re looking for someone who can provide an outstanding user experience, so don’t hesitate to share your passion for helping others and your approach to problem-solving. Authenticity goes a long way with us.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at Astreya Inc.
✨Know Your Stuff
Familiarise yourself with the basics of inventory management and IT support. Brush up on common hardware issues and troubleshooting techniques, as well as the tools you might use, like ticketing systems. This will show that you're not just interested in the role but also prepared to tackle the challenges it presents.
✨Show Off Your Customer Service Skills
Since this role is all about providing an outstanding user experience, be ready to share examples of how you've handled customer service situations in the past. Think about times when you went above and beyond to help someone or resolved a tricky issue. This will demonstrate your ability to manage client expectations effectively.
✨Team Player Vibes
Collaboration is key in this role, so highlight your experience working in teams. Be prepared to discuss how you’ve contributed to group projects or supported colleagues in a fast-paced environment. This will reassure them that you can work well with others and adapt to changing priorities.
✨Stay Calm Under Pressure
Given the sometimes stressful nature of the job, it's important to convey your ability to stay composed. Share strategies you use to manage stress and maintain focus, especially when dealing with demanding clients. This will show that you can handle the pressures of the role while still delivering excellent service.
