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- Tasks: Provide onsite and remote IT support, troubleshoot hardware/software issues, and manage service tickets.
- Company: Join a dynamic tech company focused on delivering top-notch IT services.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Why this job: Be the go-to tech hero, solving problems and making a real difference for users.
- Qualifications: Basic IT knowledge, strong communication skills, and a passion for technology.
- Other info: 100% onsite role with a supportive team environment and mentorship opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Respond to IT service tickets using documented procedures and supervision.
Assist with workstation setups and peripheral connections.
Perform basic AV checks and room readiness tasks.
Support imaging and deployments under direction.
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow).
Follow proper inventory handling, tagging, and tracking.
Escalate unresolved issues appropriately.
Adhere to safety protocols and client-specific guidelines.
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.
Follow documented processes and standard operating procedures (SOPs) for all support tasks.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Adhere to Astreya and client-specific protocols, including change and incident management.
Preferred:
- Associate’s degree in Information Technology, Computer Science, or a related field.
- Prior experience working independently or at a single-technician site.
- Knowledge of Windows 10/11, macOS, and basic Linux environments.
- Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals.
- Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts.
- Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology.
- Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting).
- Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira).
- Ability to image and deploy devices using tools like SCCM, JAMF, or MDT.
- Experience with inventory and asset tracking tools for lifecycle management.
- Awareness of IT security best practices and safe handling of equipment.
- Ability to follow standard operating procedures (SOPs) and technical documentation.
- Strong verbal and written communication skills for working with end users.
- Excellent customer service orientation and active listening.
- Effective time management and ability to prioritize multiple tasks.
- Strong problem-solving and analytical thinking in fast-paced environments.
- Ability to collaborate with teammates and cross-functional teams.
- High level of professionalism, reliability, and accountability.
- Adaptability to changing technologies, priorities, and client environments.
- Self-motivated with the ability to take initiative and follow through.
- Ability to work independently, especially at single-technician sites.
- Willingness to mentor peers or junior team members.
Competency
- Level I
- Hardware Support & Troubleshooting: Follow basic procedures.
- OS & Platform Knowledge: Supports Windows/macOS basics.
- Mobile & Endpoint Management: Basic support for mobile devices.
- AV/VC Systems: Performs room checks, reports issues.
- Networking Fundamentals: Understands connectivity basics.
- Imaging & Deployment: Assists with imaging.
- Inventory & Asset Management: Tags and tracks equipment.
- ITSM & Ticket Management: Updates and closes tickets.
This is a 100% onsite role; presence during working hours is mandatory.
Field Services Technician I employer: Astreya Inc.
Contact Detail:
Astreya Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Technician I
✨Tip Number 1
Get familiar with the tools and technologies mentioned in the job description. Knowing your way around Windows, macOS, and basic networking concepts will give you a leg up during interviews. Brush up on your AV systems knowledge too!
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can simulate common hardware and software issues. This hands-on experience will help you feel more confident when discussing your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of good communication. Be ready to demonstrate your customer service skills during interviews. Think of examples where you’ve successfully resolved issues while keeping users informed and satisfied.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Field Services Technician I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Field Services Technician I role. We want to see how you can bring value to our team!
Show Off Your Tech Skills: Don’t hold back on showcasing your technical know-how! Mention your experience with Windows, macOS, and any ITSM tools like ServiceNow. We love seeing candidates who are tech-savvy and ready to tackle challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate clarity and professionalism in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Astreya Inc.
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 10/11, macOS, and basic Linux environments. Be ready to discuss how you've troubleshot common hardware and software issues in the past. This will show that you can hit the ground running!
✨Familiarise Yourself with ITSM Tools
Since you'll be using ITSM tools like ServiceNow, it’s a good idea to get comfortable with them before the interview. Be prepared to talk about your experience with ticket management and how you’ve maintained accurate documentation in previous roles.
✨Demonstrate Customer Service Skills
This role is all about providing top-notch support, so think of examples where you've delivered excellent customer service. Highlight your active listening skills and how you’ve resolved issues for end users in a timely manner.
✨Show Your Problem-Solving Prowess
Prepare to discuss specific instances where you've identified recurring issues and suggested improvements. Employers love candidates who can think critically and adapt to changing technologies, so don’t hold back on showcasing your analytical thinking!
