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- Tasks: Provide technical support for data centre infrastructure and assist with equipment installations.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting career growth and travel across APAC.
- Why this job: Gain hands-on experience in a fast-paced tech setting while making a real impact.
- Qualifications: Diploma/Degree in relevant fields; freshers with certifications welcome.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking highly motivated and skilled Data Center/IDF/MDF Smart Hands Support Engineers (L1 & L2) to join our dynamic team. As a Smart Hands Engineer, candidates will be responsible for providing remote and on-site technical support for our critical data center infrastructure, including IDF/MDF rooms. Techs will perform a range of tasks, from basic troubleshooting and equipment handling to more complex issue resolution and project implementation. This role requires a strong understanding of data center environments, excellent technical skills, and a commitment to delivering exceptional customer service. Willingness to travel locally within Singapore and internationally across APAC.
Responsibilities
- L1 & L2 Support: Provide first and second-level technical support for data center infrastructure, including servers, network devices, storage systems, power infrastructure (UPS, PDUs), and environmental monitoring systems.
- Remote Hands Support: Execute remote instructions from senior network engineers, including server reboots, basic troubleshooting steps, and equipment configuration changes.
- On-Site Support: Perform on-site tasks such as equipment installation, racking and stacking, cabling, visual inspections, and component replacements.
- Troubleshooting & Diagnostics: Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to L3 engineers or vendors as needed.
- Monitoring & Alerting: Monitor data center infrastructure for performance and availability, responding to alerts and notifications in a timely manner.
- Documentation: Maintain accurate records of all work performed, including trouble tickets, incident reports, and equipment inventory.
- Preventative Maintenance: Participate in preventative maintenance activities to ensure optimal performance and reliability of data center equipment.
- Vendor Management: Work with vendors to resolve technical issues and coordinate equipment repairs and replacements.
- Project Support: Assist with data center projects, such as new equipment deployments, upgrades, and expansions.
- Adherence to Procedures: Follow established procedures and best practices for data center operations and safety.
- IDF/MDF Management: Maintain and support IDF/MDF rooms, including cable management, environmental monitoring, and equipment organization.
Requirements
- Diploma/Degree in Electronics, Electrical Engineering, Computer Science, or a related field.
Experience Levels
- L1: 0-2 years of experience in a data center or IT support environment. Freshers with relevant technical certifications are encouraged to apply.
- L2: 2-5 years of experience in a data center or IT support environment with demonstrable L2 support capabilities.
Technical Skills
- Solid understanding of data center infrastructure, including servers, network devices (routers, switches, firewalls), storage systems, power infrastructure, and environmental monitoring systems.
- Experience with operating systems (Windows Server, Linux) and virtualization technologies.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Proficiency in using ticketing systems and documentation tools.
- Strong troubleshooting and problem-solving skills.
- Experience with cabling standards and best practices.
- Familiarity with IDF/MDF room standards and best practices.
Additional Requirements
- Willingness to travel locally within Singapore and internationally across APAC.
Certifications (Preferred)
- CompTIA Server+, Network+, A+ ITIL Foundation Data Center certifications (e.g., CDCP, CDCS)
Data Center/IDF/MDF Field Engineer in Penarth employer: ASTREYA ASIA PACIFIC PTE. LIMITED
Contact Detail:
ASTREYA ASIA PACIFIC PTE. LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center/IDF/MDF Field Engineer in Penarth
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on a job or can give you insider info about companies hiring Smart Hands Support Engineers.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that demonstrate your technical abilities, make sure to share them. Whether it’s a GitHub repo or a personal website, having tangible proof of your expertise can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their data centre operations and mention how your skills align with their needs. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your qualifications. Plus, it gives us a chance to see your application first-hand and understand why you’d be a great fit for our team.
We think you need these skills to ace Data Center/IDF/MDF Field Engineer in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your technical expertise in data centre environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, be sure to mention any specific technical skills or certifications you have that relate to the role. Whether it's your knowledge of networking or experience with server management, we want to know what makes you stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at StudySmarter!
How to prepare for a job interview at ASTREYA ASIA PACIFIC PTE. LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of data centre infrastructure, including servers, network devices, and storage systems. Be ready to discuss your experience with troubleshooting and diagnostics, as well as any relevant technical certifications you hold.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem or implement a solution, and be ready to explain your thought process during those situations.
✨Demonstrate Your Customer Service Mindset
Since this role involves providing exceptional customer service, be prepared to discuss how you've handled customer interactions in previous roles. Highlight your ability to communicate clearly and effectively, especially when dealing with technical support.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or what steps you would take for equipment installation. Practising these scenarios can help you feel more confident.