Optical/Network Operations Engineer

Responsibilities: Work in conjunction with cross-functional teams to enhance service delivery and troubleshoot any OTN-related issues. Troubleshooting of Optical devices such as Ciena 6500 and Infinera GX40 in Hut, PoPs and Datacenter. Handle dark fiber maintenance and any other queries raised by OSP Day-to-day activities involve working on multiple vendor troubleshooting various software and hardware issues Support team in handling optical devices for any incidents such as hardware failure, power outage, major fiber event and etc. Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service. Work with ISP/vendors on fixing any issues related to the network, such as RMA process and fiber repair. Knowledgeable on performing and reading the analysis/outcome of the OTDR testing. Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.Perform fault isolation based on the troubleshooting outcome. Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures.Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements. Document and follow RMA processes and procedures for all relevant vendors. Work cross-functionally and cross-regionally with other optical and network operational support teams. Some weekend work may be required. Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships. Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world Working knowledge of ROADM, coherent transponders and long-haul operation optical networks Understanding of Optical layer (L0/L1) traffic reliability configurations using Protection and/or Restoration schemes including pros/cons Knowledge on DWDM device, its component and familiar with the CLI command. Knowledge of Dark fiber testing and light level testing. Knowledge of Network and Networking protocols. #J-18808-Ljbffr