At a Glance
- Tasks: Manage IT inventory, support users, and ensure top-notch audio-visual experiences.
- Company: Join a global tech company empowering over 70,000 staff worldwide.
- Benefits: Gain valuable experience in IT with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and proactive problem-solving.
- Why this job: Kickstart your IT career while making a real impact on user satisfaction.
- Qualifications: High school diploma and 5+ years of related experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
What this Job Entails
Inventory Technicians are responsible for providing the Astreya user experience.
From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.
This is an introductory role to IT services.
- Scope
- Works on complex assignments requiring a high degree of initiative
- Requires minimal oversight and is proactive. May act as a team leader.
- Roles and Responsibilities
- Handle inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
- Deploy and recover laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- Required Qualifications/Skills
- High school diploma or general education degree (GED) and 5+ years’ related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Knowledge of Inventory and IT
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
- Preferred Qualifications
- Past business operations experience
- Some customer experience background or familiarity
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IT Inventory Technician employer: ASTREYA ASIA PACIFIC PTE. LIMITED
As an Incident Response Analyst at our global data centre, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programs, competitive benefits, and a culture that values teamwork and innovation, ensuring you have the tools and resources to excel in your role. Join us in a location that fosters collaboration and provides unique opportunities to engage with cutting-edge technology while making a meaningful impact on operational excellence.
Contact Details:
ASTREYA ASIA PACIFIC PTE. LIMITED Recruitment Team
