At a Glance
- Tasks: Drive business growth and improve patient outcomes in rare diseases through strategic account management.
- Company: Join a leading healthcare company committed to innovation and inclusivity.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional development.
- Other info: Embrace a dynamic role with the chance to shape healthcare access for rare disease patients.
- Why this job: Make a real impact on patients' lives while collaborating with cross-functional teams.
- Qualifications: Experience in strategic account management and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
The National Account Manager (NAM) drives sustainable business growth and better outcomes for people living with rare diseases by collaborating to deliver insight-led cross-functional account plans, and customer experiences that build trust and change behaviour. The role achieves account plan objectives through dynamic planning and prioritisation, personalised engagement, structured insight gathering, pathway optimisation projects and the orchestration of coordinated customer journeys that improve diagnosis, referral pathways and appropriate therapy uptake in a competitive environment. The NAM uses AI-enabled recommendations and tools alongside human judgement and deep healthcare system understanding to enhance customer value and business impact.
Accountabilities:
- Own Priority Account Plans: Develop and continuously refine prioritised account plans using customer insights, account performance data, AI tools and evolving healthcare system needs. Drive a shared cross-functional account agenda that aligns Medical, Market Access, Marketing and Corporate Affairs stakeholders behind the highest-value opportunities and barriers to progress.
- Drive Dynamic Segmentation and Personalised Engagement: Use customer insights, behavioural signals, stakeholder priorities and segmentation data to continuously reassess where time and effort should be invested. Tailor communication and content to the needs and values of the customer while adhering to compliance standards, relevant policy and codes of practice.
- Orchestrate Coordinated Customer Experience Journeys: Own and orchestrate each customer's end-to-end journey, translating data and first-hand insight about each customer's goals, challenges and preferences into engagements that feel personal, relevant and cohesive.
- Pathway Optimisation and Behaviour Change Interventions: Identify patient/clinical pathway barriers and co-create account-specific solutions with external and internal cross-functional teams that improve patient outcomes through faster diagnosis, appropriate referral and therapy uptake.
- Generate, Capture and Apply Actionable Insights: Capture high-quality customer, stakeholder and healthcare system insights in an AI enabled database that informs decision-making. Ensure insights are recorded in a timely, structured and reusable manner.
Essential:
- Proven success delivering strategic account plans in complex healthcare environments.
- Ability to build trusted relationships with customers, tailor engagements, influence stakeholders and coordinate cross-functional teams.
- Strong analytical, problem-solving and decision-making skills.
- Strong understanding of the NHS, healthcare systems and stakeholder management.
- Proficiency with CRM platforms, account planning systems and customer insight tools.
- Valid licence to drive in UK.
Desirable:
- Training or experience applying behavioural science, design thinking, pathway optimisation, service improvement, population health / patient finding initiatives.
- Experience in customer experience (CX) and advanced AI-enabled omnichannel customer engagement.
- Understanding of rare disease pathways and healthcare transformation.
Ready to shape access for rare disease patients across Ireland and turn insight into real-world impact? Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
National Account Manager - North West and Midlands employer: AstraZeneca
AstraZeneca is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Cambridge. Employees benefit from extensive professional development opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact in the pharmaceutical industry through cutting-edge research and AI integration.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager - North West and Midlands
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Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like AstraZeneca. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
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Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like AstraZeneca.
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We think you need these skills to ace National Account Manager - North West and Midlands
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at AstraZeneca!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show AstraZeneca that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at AstraZeneca!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At AstraZeneca, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at AstraZeneca
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at AstraZeneca that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with AstraZeneca’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
