Business Director - CRM in London

Job Title: Business Excellence ManagerLocation: LondonCompetitive salary and benefitsIntroduction to role:Are you ready to raise the standard of how we plan, engage customers, and launch life-changing oncology medicines to deliver sharper outcomes for patients and the business? With one of the most dynamic pipelines in oncology, we are bringing new science to market at pace. You will define and embed practical excellence frameworks across Marketing, Medical, Sales, Diagnostics and care transformation initiatives, strengthening segmentation, customer journeys, omnichannel execution and launch readiness. You will coach and challenge teams to improve planning quality and delivery, build the tools and capabilities they need to adopt better ways of working, and translate relevant global and external best practice into effective local action. Imagine seeing your standards show up in every brand plan and launch, and knowing the ripple effect reaches physicians and patients across the country—how would you make that impact tangible?Accountabilities:Excellence Frameworks: Define clear, practical standards and ways of working that elevate planning, customer engagement and execution across customer-facing functions.Planning Quality: Review and challenge brand, medical and functional plans to strengthen customer focus, clarity of priorities and delivery discipline.Capture, codify and share strong practice across Marketing, Medical, Sales, Diagnostics and care transformation, driving consistency and scalability.Capability Building: Design and deliver practical tools, playbooks, workshops and guidance that help teams apply excellence frameworks in day-to-day work.Global-to-Local Adaptation: Bring relevant global, regional and external best practice into the UK context, adapting for local effectiveness and compliance.Essential Skills/Experience:Relevant professional experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial disciplineSignificant pharmaceutical or healthcare experience with direct accountability for brand, medical, business or customer engagement strategy.Strong experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial disciplineGood understanding of pharmaceutical marketing, brand strategy, operational planning and commercial executionA strong track record of owning plans, launches or customer engagement activity and improving business, customer or patient outcomes.Experience designing and leading capability programmes for marketing, sales or other commercial audiencesUnderstanding of digital marketing, omnichannel engagement and use of data and technology in commercial rolesExperience supporting launches, CRM implementation or adoption, and commercial onboardingExperience influencing stakeholders and delivering through cross-functional, regional or global matrix teamsExperience creating and embedding standards, frameworks, tools or better ways of working across a matrix organisation.Credible facilitation, communication, coaching, stakeholder management, planning and project management capabilityAble to balance strategic thinking with hands-on delivery and measurable improvement.Experience as a Brand Lead/manager, Medical Affairs leader, Business Excellence lead or similar business-facing role.Customer engagement, launch excellence, omnichannel or medical excellence experience.Experience adapting Global or Regional frameworks for effective local use.Familiarity with CRM, digital engagement and analytics environments.You will work with a deep pipeline, modern data and digital capabilities, and colleagues who share knowledge freely, balancing high ambition with genuine support. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.SummaryLocation: UK - LondonType: Full time