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- Tasks: Lead innovative teams to shape customer engagement technology and drive impactful solutions.
- Company: Join AstraZeneca, a leader in transforming healthcare through technology.
- Benefits: Enjoy competitive salary, flexible benefits, and a collaborative work environment.
- Other info: Work in a dynamic office environment with opportunities for global collaboration.
- Why this job: Be at the forefront of customer engagement and make a real difference in healthcare.
- Qualifications: Proven leadership in tech, CRM, and marketing automation with a strategic mindset.
The predicted salary is between 100000 - 150000 £ per year.
About AstraZeneca
Now is the time to be part of accelerating AstraZeneca’s growth and feel your contribution. We unite our technologies, tools and platforms with our collective expertise to drive our transformational journey forward. It means we are able to better interpret data and make better data decisions.
Come and join our AZ team where you will play a pivotal role in this exciting period of development!
We are seeking a strategic and inspiring Senior Director, Customer Engagement to lead a group of forward-deployed engineering teams within Commercial IT. This role will be accountable for shaping and delivering the technology capabilities that bring together CRM, MarTech, and Content into a connected customer engagement ecosystem, enabling our Customer 2030 vision and supporting Ambition 2030.
Key ResponsibilitiesThis leader will operate at the intersection of business strategy, product thinking, and engineering execution, partnering closely with Commercial, Enterprise AI and Enterprise Technology teams to accelerate delivery of customer-centric solutions. The role is critical to modernising how we plan, orchestrate, personalise, and measure customer engagement across channels and markets.
The ideal candidate will bring significant experience leading technology organisations in Commercial IT, digital customer engagement within a dynamic enterprise environment. They will have a strong background of translating business strategy into technology roadmaps and delivering enterprise-scale solutions that develop measurable impact. They should have deep expertise across CRM, marketing technology, and content platforms, with strong understanding of how these capabilities combine to support omnichannel engagement, customer journeys, personalisation, and content effectiveness. Experience leading engineering, platform, or product-aligned delivery teams is essential, as is the ability to operate effectively across business and technical domains.
The successful candidate will demonstrate strong people leadership, including experience building and developing high-performing global teams, leading through change, and creating an inclusive and collaborative culture. They should also bring strong communication and influencing skills, with the ability to engage confidently with senior stakeholders and align diverse teams around a common vision. Experience with modern software engineering practices, agile delivery, integration patterns, and enterprise governance is important, along with sound understanding of risk, privacy, security, and compliance in a regulated environment.
Essential Requirements:- Masters or Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field; advanced degree preferred.
- Deep knowledge of customer engagement ecosystems, including CRM platforms, marketing automation technologies, content supply chain/content management platforms, and omnichannel engagement capabilities.
- Demonstrated success in partnering with senior business stakeholders to define strategy, prioritise investments, and deliver measurable outcomes.
- Proven experience leading engineering, platform, or product delivery teams at scale in Salesforce & Adobe ecosystem.
- Experience in modern software delivery practices, including agile ways of working, product-centric delivery models & AI driven SDLC.
- Strong understanding of enterprise architecture, data integration, and interoperability across commercial platforms.
- Experience operating in regulated environments with attention to privacy, compliance, governance, and risk management.
- Strong people leadership skills, with experience building high-performing, diverse, and globally distributed teams.
- Ability to travel 10-20% annually for business needs.
- Experience in the pharmaceutical, healthcare, life sciences, or other regulated industries.
- Experience with AI/ML-enabled customer engagement, content intelligence, or decisioning platforms.
- Track record of leading transformation initiatives that connect technology modernisation with business model change.
- Experience working across global and local market structures, balancing enterprise scale with market-specific needs.
In Office Requirement: When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Competitive salary and benefits package on offer! The successful candidate will have access to a flexible employee benefits fund, including holiday purchase and flexible time off, pension contributions, Share Save Plans, a performance recognition scheme and a competitive, generous remuneration package.
Date Posted: 08-May-2026
Closing Date: 22-May-2026
Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
Senior Director, Customer Engagement Activation Lead in Cambridge employer: AstraZeneca
Contact Detail:
AstraZeneca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Customer Engagement Activation Lead in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at AstraZeneca or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching AstraZeneca's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your passion for their mission and how your experience aligns with their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and delivered results in previous roles. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Senior Director, Customer Engagement Activation Lead in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer engagement and technology. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Experience: As a Senior Director, you'll need to demonstrate strong people leadership skills. Share examples of how you've built high-performing teams and led through change. We love seeing candidates who can inspire and motivate others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AstraZeneca
✨Know Your Tech Inside Out
Make sure you have a solid understanding of CRM platforms, marketing technologies, and content management systems. Be ready to discuss how these tools can enhance customer engagement and support the company's vision.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in building and leading high-performing teams. Discuss how you've fostered collaboration and inclusivity, especially in diverse and global settings.
✨Align with Business Strategy
Be prepared to talk about how you've successfully translated business strategies into technology roadmaps. Share specific instances where your initiatives led to measurable outcomes, particularly in customer engagement.
✨Communicate Effectively
Practice articulating your ideas clearly and confidently. You'll need to engage with senior stakeholders, so focus on how you can influence and align teams around a common vision, especially in a regulated environment.