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For Companies At a Glance
- Tasks: Deliver top-notch customer service and technical support to users.
- Company: Established Financial Advice business in Horsham with a supportive IT team.
- Benefits: Gain hands-on experience in IT support and develop your technical skills.
- Other info: Office-based role with opportunities for growth in a friendly environment.
- Why this job: Join a dynamic team and solve real-world tech issues every day.
- Qualifications: 12 months of relevant experience and knowledge of Microsoft 365 and Windows 11.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a successful and established Financial Advice business based in Horsham. They are currently looking for a 1st Line support Technician to join their IT arm.
The role:
- Provide excellent customer service & technical solutions to end-users including staff & contractors.
- Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures.
- Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.
- Troubleshoot IT Helpdesk tickets in line with department SLAs.
We are looking for:
- Minimum 12 months experience in a similar related role.
- Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).
- Windows 11, troubleshooting, configuration, installation.
- Software, Firmware & Driver installation.
- Printer setup, configuration & maintenance.
Please do bear in mind this is an office based role in Horsham so please only apply if you are able to attend the office daily without the need to relocate.
1st Line Helpdesk Support in Horsham employer: Astral Recruitment
Contact Detail:
Astral Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support in Horsham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to 1st Line Helpdesk Support. We can help you prepare by simulating interviews, so you feel confident discussing your experience with Microsoft 365 and troubleshooting techniques.
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, this role is all about helping end-users, so share examples of how you've resolved issues and provided excellent support in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace 1st Line Helpdesk Support in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant technical skills. We want to see how your background fits with the role, so don’t be shy about showcasing your Microsoft 365 and Windows 11 expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for someone who can troubleshoot effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Astral Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 apps and Windows 11. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've mastered. This will show that you're not just familiar with the software but can also provide effective solutions.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond to help a user. Prepare to share specific situations where you resolved issues or improved user experience, as this will highlight your commitment to customer satisfaction.
✨Familiarise Yourself with Common Issues
Research common 1st line support issues and their resolutions. Being able to discuss these during the interview will demonstrate your proactive approach and readiness to tackle challenges head-on. It’s all about showing that you can hit the ground running!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT processes or team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it makes for a more engaging conversation!