At a Glance
- Tasks: Supervise retail operations and deliver an exceptional customer experience.
- Company: Join Aston Villa Football Club in a vibrant new store at Bullring, Birmingham.
- Benefits: Enjoy attractive remuneration, flexible hours, and amazing staff perks.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a historic club and contribute to its exciting growth journey.
- Qualifications: Experience in retail supervision and excellent customer service skills required.
The predicted salary is between 28800 - 43200 £ per year.
Job Details
Organisation: Aston Villa Football Club
Salary: £29,994 per annum
Location: Bullring Store, Birmingham
Contract Type: Permanent (Part time)
Hours of Work: 40 hours a week (including regular evenings and weekends)
Closing Date: 28 July 2026
Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened last year.
The store is a first‑of‑a‑kind collaboration between adidas and Aston Villa Football Club, bringing together the best of adidas Originals, apparel, and sportswear alongside our official club merchandise. It offers a unique retail experience that blends global sports style with the identity of Aston Villa.
We are now looking to continue to build our team in store who will bring our unique retail experience to life.
Role
We are looking for a Retail Supervisor to join our team. You will act as a leader on the shop floor, working closely with our Retail Sales Assistants as a product specialist and point of escalation. You will help create a positive, high‑performing environment where our customers love to shop and our team thrives. Your responsibilities include keeping the store’s ‘look and feel’ to the highest standard, delivering efficient and friendly customer service, working alongside the wider team to effectively sell and proactively work towards our sales targets.
The Person
We are looking for someone who has experience as a Supervisor in a fast‑paced, clothing retail environment with the ability to collaborate and support wider team members. You should be positive, approachable, and confident with excellent customer service skills, able to handle challenging situations and requests professionally. You must also be highly efficient and organised, able to work to tight deadlines and exhibit strong attention to detail to deliver work to a high standard, achieving goals and enabling process efficiencies in store. Flexible hours are required, including evenings and weekends.
Benefits
There is an opportunity to join AFC’s growing family ethos and culture, as well as access to staff benefits such as the Staff Benefits booklet.
Equality Statement
Aston Villa Football Club celebrates the diversity of its club and embraces equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our club. We adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the club.
#J-18808-LjbffrRetail Supervisor in Birmingham employer: Aston Villa Football Club
Aston Villa Football Club is an exceptional employer, offering a vibrant work culture that thrives on passion for football and community engagement. As a Social Media Lead, you'll benefit from competitive staff perks while being part of a historic club undergoing an exciting transformation, with ample opportunities for personal and professional growth in the dynamic world of sports media.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Aston Villa Football Club, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience as a supervisor can help create that best-in-class customer experience they’re after.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the club in style.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Supervisor in Birmingham
Some tips for your application 🫡
Show Off Your Skills:When you're outlining your key skills and experience, make sure to highlight what makes you the perfect fit for the Retail Supervisor role. Use specific examples from your past that demonstrate your customer service prowess and leadership abilities.
Be Concise and Clear:You've got a word limit for your answers, so keep it tight! Focus on the most relevant experiences and skills that align with the job description. We want to see your best self without any fluff!
Tailor Your CV:Before you hit submit, give your CV a little polish. Make sure it reflects your retail experience and supervisory roles clearly. Tailoring it to match the job description will help us see why you’re the right choice for our team.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Aston Villa Football Club
✨Know the Club Inside Out
Before your interview, make sure you research Aston Villa Football Club thoroughly. Understand its history, values, and recent developments, especially regarding the new retail store. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Retail Supervisor, excellent customer service is key. Prepare examples from your past experiences where you've handled challenging situations or provided exceptional service. Be ready to discuss how you can create an inclusive and welcoming environment for all customers.
✨Demonstrate Leadership Experience
Think about your previous supervisory roles and be prepared to share specific instances where you successfully managed a team. Highlight your ability to motivate others, resolve conflicts, and ensure smooth daily operations. This will reassure them that you can lead effectively in a fast-paced environment.
✨Be Flexible and Ready to Adapt
Since the role requires working evenings and weekends, express your willingness to be flexible with your schedule. Share any relevant experiences where you've adapted to changing circumstances or tight deadlines, showcasing your organisational skills and attention to detail.
