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- Tasks: Create an amazing shopping experience and assist customers with their purchases.
- Company: Join Aston Villa Football Club in a vibrant new retail store.
- Benefits: Enjoy competitive pay, flexible hours, and exciting staff perks.
- Why this job: Be part of a passionate team at a historic football club.
- Qualifications: Previous sales experience and a customer-first attitude are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
We have exciting opportunities for Retail Sales Assistants to join our team who will be our \’front of house\’ team creating our overall ultimate customer shopping experience. We have several different contracts available as follows:
- Full time – 35 hours a week
- Variable hours
You will be responsible for providing excellent customer service which will include providing support and assistance to our customers and processing sales at payment points in an efficient and friendly manner. You will also support in replenishing stock, maintaining merchandising stands and tidying item displays. You will use effective selling skills to highlight promotional items to customers and help achieve sales targets whilst maintaining high standards of professionalism with a \’customer first\’ approach.
We are looking for pro-active and positive individuals with a customer focus along with the ability to work towards sales targets. You will need proven sales experience working in a similar role as well as excellent customer service skills. Working within a fast-paced and dynamic environment, you must have excellent organisation and communication skills which includes being an active listener with the ability to be assertive and persuasive as and when required. You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance.
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham\’s iconic Bullring shopping centre which opened in May 2025. The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club\’s deep-rooted connection to both Birmingham and football history. The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.
We are now looking to continue to build our team for the store who create a best-in-class customer experience which is inclusive and welcoming for all.
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you\’ll be pleased to hear about our amazing staff benefits you\’ll receive whilst working for us! See our Staff Benefits booklet to find out more.
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
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Retail Sales Assistants employer: Aston Villa Football Club
Contact Detail:
Aston Villa Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistants
✨Tip Number 1
Get to know the brand! Before your interview, dive into Aston Villa's history and values. This will not only impress them but also help you connect with their mission during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle difficult customers or upsell products. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Aston Villa family.
We think you need these skills to ace Retail Sales Assistants
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Sales Assistant role. Highlight any previous customer service or sales experience, and don’t forget to mention your ability to work in a fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for joining our team at Aston Villa Football Club. Share why you’re passionate about retail and how you can contribute to creating an amazing customer experience.
Show Off Your Personality: We love a friendly face! When writing your application, let your personality come through. We’re looking for proactive and positive individuals, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your application and get back to you. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Aston Villa Football Club
✨Know the Club's History
Before your interview, brush up on Aston Villa's rich 150-year history. Understanding the club's heritage and its connection to Birmingham will show your passion and commitment, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a welcoming shopping experience.
✨Demonstrate Sales Savvy
Be ready to discuss your sales experience and how you've met or exceeded targets in the past. Highlight any effective selling techniques you've used, especially in a retail environment, as this is crucial for the Retail Sales Assistant position.
✨Emphasise Flexibility and Team Spirit
Since the role requires working evenings and weekends, express your willingness to be flexible with your schedule. Also, share examples of how you've worked well in a team, as collaboration is key to creating that best-in-class customer experience they’re after.