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- Tasks: Join our Hospitality team to deliver premium matchday experiences and manage operations.
- Company: Be part of Aston Villa Football Club, celebrating 150 years of excellence.
- Benefits: Enjoy perks like free meals, discounts, and flexible work hours.
- Why this job: This role offers a chance to enhance guest experiences in a fast-paced sports environment.
- Qualifications: Experience in hospitality and customer service is essential; sports industry experience is a plus.
- Other info: Must be available for evenings and weekends, with a valid UK driving license.
The predicted salary is between 28800 - 43200 £ per year.
The Hospitality team are responsible for the sales and delivery for all matchday hospitality and premium matchday experiences along with adhoc Club events such as End of Season Awards Dinners and Play on the Pitch Experiences. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers offering world-class, premium experiences. We are continuing to grow, aspiring to offer the best tiers and experiences in the Premier League., We have an exciting opportunity for a Hospitality Operations Executive to join our team based at Bodymoor Heath Training Ground. Levy are the Club’s catering and hospitality partner who are responsible for our food and beverage operation. The Hospitality Department sell the hospitality and work closely alongside Levy to ensure the delivery of our matchday experiences. This role will focus on matchday hospitality only and you will support the Senior Hospitality Team Manager in the delivery and management of the full operational process. You will also lead the Matchday operation for the Women Super League (WSL) fixtures at Villa Park.
You will liaise and communicate between the internal and external providers that support our matchday operation whilst looking at things from a customer perspective, ensuring our guest experience is best in class, for example touch points such as lanyards and gifts are in order. You will support and liaise with other departments regarding feedback and communication. This will be a busy role in a fast-paced environment requiring managing multiple projects., * Please outline your experience of delivering exceptional levels of customer service, including supporting and resolving customer complaints
You need to have experience of delivering operational hospitality and working and directing a team to deliver exceptional levels of customer service, ideally in the sporting industry. You will need to have a keen eye for detail and process whilst being able to think about guest experience. You also need to be empathetic, able to support and resolve any complaints or concerns as and when required. You will need to be organised, with the ability to multitask and prioritise in a dynamic environment.
You will need to be available to work flexibly including both Men’s and Women’s First team matches, evenings and weekends. You will also need to hold a full, UK driving licence and have access to a vehicle to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground.
- Why join us?
There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:
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Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)
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Pension scheme
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Employee Assistance Programme
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Free car parking
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Free staff breakfast and lunches
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Club Shop discount
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adidas discount
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Travel discount
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Death in service benefit
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Free Will writing
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Free mortgage and insurance broker consultations
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Free eye tests
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Mobile network discounts
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Gym discount
*Please note these are subject to change at any time
For further information, the Role Profile and to apply please go to careers.avfc.co.uk/jobs
Hospitality Operations Executive employer: Aston Villa Football Club
Contact Detail:
Aston Villa Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Executive
✨Tip Number 1
Familiarize yourself with the specific matchday operations at Aston Villa. Understanding how the hospitality team collaborates with Levy and other departments will give you an edge in interviews. Research recent events and experiences they’ve offered to show your enthusiasm and knowledge.
✨Tip Number 2
Highlight your experience in delivering exceptional customer service, especially in a fast-paced environment. Be ready to share specific examples of how you've resolved customer complaints or improved guest experiences in previous roles, particularly in hospitality or sports.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage multiple projects simultaneously. Prepare to talk about tools or methods you use to prioritize tasks, especially during busy matchdays or events.
✨Tip Number 4
Since the role requires flexibility, be prepared to discuss your availability for evenings and weekends. Showing that you are committed to being present during key events will reflect positively on your application.
We think you need these skills to ace Hospitality Operations Executive
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to clearly outline your experience in delivering exceptional customer service. Provide specific examples of how you've supported and resolved customer complaints, especially in a hospitality or sporting context.
Showcase Operational Skills: Emphasize your operational hospitality experience. Detail any previous roles where you directed a team to deliver high-quality service, focusing on your ability to manage multiple projects in a fast-paced environment.
Demonstrate Attention to Detail: Illustrate your keen eye for detail by discussing how you ensure all aspects of the guest experience are considered. Mention any processes you have implemented to enhance customer satisfaction.
Flexibility and Availability: Clearly state your availability to work flexibly, including evenings and weekends for both Men's and Women's matches. This shows your commitment to the role and understanding of the demands of matchday operations.
How to prepare for a job interview at Aston Villa Football Club
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you resolved complaints effectively, especially in a hospitality or sporting context.
✨Demonstrate Your Operational Experience
Make sure to emphasize your experience in managing hospitality operations. Talk about your ability to lead a team and ensure smooth delivery during events, particularly in fast-paced environments like matchdays.
✨Focus on Attention to Detail
Since this role requires a keen eye for detail, be ready to discuss how you ensure that every aspect of the guest experience is top-notch. Mention any processes you have implemented to enhance guest satisfaction.
✨Prepare for Flexibility and Multitasking
The role demands flexibility and the ability to juggle multiple tasks. Share examples of how you've successfully managed various responsibilities simultaneously, especially during busy periods or events.
