Retail Loss Prevention Officer in Birmingham

Role Overview

The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of a brand-new retail store in the heart of Birmingham\’s iconic Bullring shopping centre which opened in May 2025. The store design incorporates cultural touchpoints from Villa Park and a museum section celebrating the Club\’s connection to Birmingham and football history. The store spans 10,000 square feet across a ground and mezzanine floor and showcases our full retail offering including kits, training wear and a significant adidas collection. We are now looking to continue to build our team for the store to create a best-in-class customer experience which is inclusive and welcoming for all.

Responsibilities

• Patrol the store and act as a visual deterrent to shoplifters and security incidents.
• Conduct internal investigations into stock loss, fraud and theft, and complete detailed incident reports and collate evidence that may be used to support criminal prosecution.
• Work closely with store assistants, store managers and local police and crime hubs to gather intel on prolific shoplifters in the area.
• Meet and greet customers and oversee site security maintaining security protocols in a busy environment.
• Act as a visual deterrent and support store staff in maintaining a safe and secure environment.

Qualifications

• Hold a SIA Security Guard Licence and have previous experience in a similar loss prevention officer role.
• Demonstrate excellent interpersonal skills and the ability to build relationships with a range of people with a passion for customer service.
• Show the ability to effectively manage and resolve challenges, conflict and incidents in a professional manner.
• Be proactive, self‑starter with a high level of integrity and maintain a high level of confidentiality.
• Be able to work flexibly in line with the Bullring Store opening hours which will regularly include evenings and weekends.

Application Process

As part of your application, you will be asked to: upload your CV and answer the following question – please outline your key skills, qualities and experience which make you the ideal candidate for this role.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club.

Job Details

Location: Bullring Store, Birmingham
Contract Type: Permanent
Salary: £28,500 per annum dependent upon experience
Hours of Work: 40 hours per week (including evenings and weekends)