At a Glance
- Tasks: Lead the retail team, ensuring a fantastic shopping experience and achieving sales targets.
- Company: Join Aston Villa Football Club in a unique retail environment at Bullring.
- Benefits: Enjoy competitive salary, flexible hours, and amazing staff perks.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make an impact in a vibrant retail space.
- Qualifications: Experience in retail supervision and excellent customer service skills required.
The predicted salary is between 29994 - 29994 £ per year.
Department: Retail Department
Hours of Work: 40 hours a week (including regular evenings and weekends)
Contract Type: Permanent
Salary: £29,994 per annum
Location: Bullring Store, Birmingham
Closing Date: Tuesday 28 July 2026
The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened last year. The store is a first of a kind collaboration between adidas and Aston Villa Football Club bringing together the best of adidas Originals, apparel, and sportswear alongside our official Club merchandise. It offers a unique retail experience that blends global sports style with the identity of Aston Villa. We are now looking to continue to build our team in store who will bring our unique retail experience to life.
The Role
To support our ambitious plans, we are looking for a Retail Supervisor to join our team, you will be a leader on the shop floor, working closely with our Retail Sales Assistants acting as a product specialist and a point of escalation. You will help create a positive, high-performing environment where our customers love to shop and our team thrives. Your role will be varied and will include making sure that our store ‘look and feel’ is kept to the highest standard, customer service and experience is efficient and friendly, working alongside the wider team to effectively sell and proactively work towards our sales targets.
The Person
We are looking for someone who has worked as a Supervisor in a fast-paced, clothing retail environment with the ability to collaborate and support wider team members. You will need to be positive, approachable and confident with excellent customer service skills and be able to handle challenging situations and requests in a professional manner. You must also be highly efficient and organised with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and allowing for process efficiencies in store. You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance.
Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us!
As part of your application, you will be asked to:
- Upload your CV
- Answer the following question: Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club.
Retail Supervisor in Birmingham employer: Aston Villa Football Club Limited
Aston Villa Foundation is an exceptional employer, dedicated to fostering a supportive and inclusive work environment at Villa Park. With a strong commitment to employee growth and development, the Foundation offers unique opportunities to engage in meaningful community initiatives while ensuring the highest standards of safeguarding for young people. Join us to be part of a passionate team that values innovation and collaboration, all while enjoying competitive benefits and a family-oriented culture.
Contact Details:
Aston Villa Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aston Villa Football Club Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aston Villa Football Club Limited!
We think you need these skills to ace Retail Supervisor in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aston Villa Football Club Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aston Villa Football Club Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aston Villa Football Club Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aston Villa Football Club Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
