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For Companies At a Glance
- Tasks: Lead a dynamic retail team and ensure an exceptional customer experience.
- Company: Join Aston Villa Football Club, a historic brand with a family ethos.
- Benefits: Enjoy attractive remuneration, flexible hours, and amazing staff perks.
- Why this job: Be part of a growing team in a vibrant new store at Bullring.
- Qualifications: Experience in retail supervision and excellent customer service skills required.
- Other info: Work in a fast-paced environment with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
The Department
Department: Retail Department
Hours of Work: 40 hours a week (including evenings and weekends)
Contract Type: Permanent
Salary: Attractive Remuneration Package
Location: Bullring Store, Birmingham
Closing Date: Sunday 5 October 2025
The Club are continuing our rapid growth trajectory both on the pitch and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened in May 2025.
The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.
The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.
We are now looking to continue to build our team for the store who create a best-in-class customer experience which is inclusive and welcoming for all.
The Role
To support our ambitious plans, we are looking for Retail Supervisors to join our team. You will work closely with our Retail Sales Assistants, acting as a product specialist and a point of escalation. You will welcome our customers and offer any assistance required, supervising and supporting the team in ensuring the daily operations of the store run smoothly and efficiently and ultimately delivering a best-in-class service.
For further information about the Role, please see the Role Profile.
The Person
You will need to have proven experience working as a supervisor in a fast-paced, sales environment. You will need to have excellent customer service skills and be able to handle challenging situations, requests and queries in a professional manner.
You must also be highly efficient and organised with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and allowing for process efficiencies in store.
You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance and you will also need to be available to work over the Christmas period
Why join us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you\\\’ll be pleased to hear about our amazing staff benefits you\\\’ll receive whilst working for us! See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
- Upload your CV
- Answer the following question:
- Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
- Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC – Safeguarding.
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Retail Supervisors employer: Aston Villa Fan Consultation Group
Contact Detail:
Aston Villa Fan Consultation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisors
✨Tip Number 1
Get to know the company inside out! Research Aston Villa Football Club, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion and understanding of their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Retail Supervisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Supervisor role. Highlight your relevant experience in fast-paced environments and any supervisory roles you've held. We want to see how your skills align with our need for excellent customer service and team management.
Showcase Your Skills: When answering the question about your key skills, qualities, and experience, be specific! Use examples from your past roles that demonstrate your ability to handle challenging situations and lead a team effectively. We love seeing real-life applications of your skills!
Be Concise and Clear: Remember, you have word limits for your answers. Keep your responses concise and to the point. We appreciate clarity, so make sure every word counts and directly relates to the role of Retail Supervisor.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Aston Villa Fan Consultation Group
✨Know Your Stuff
Make sure you’re familiar with the club’s history and the retail offerings at the Bullring store. Brush up on the products, especially the adidas collection, so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled challenging customer situations in the past. Highlight your ability to remain professional and efficient under pressure, as this is crucial for a Retail Supervisor role.
✨Demonstrate Team Leadership
Think of specific instances where you’ve successfully managed a team in a fast-paced environment. Be ready to discuss how you motivated your team and ensured smooth daily operations, as this will show you’re the right fit for supervising others.
✨Flexibility is Key
Since the role requires working evenings and weekends, be prepared to discuss your availability. Show that you’re adaptable and willing to meet the demands of the job, especially during busy periods like Christmas.