At a Glance
- Tasks: Join us as a Retail and Licensing Administrator, managing stock control and customer queries.
- Company: Aston Villa Football Club is a rapidly growing club with a strong family ethos.
- Benefits: Enjoy flexible working hours, competitive salary, and amazing staff perks.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Be part of a historic club, contributing to its global success and world-class facilities.
- Qualifications: Experience in fast-paced office environments and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 33600 £ per year.
Department: Retail and Licensing Department
Hours of Work: 35 hours per week (including flexibility to work evenings and weekends as and when required)
Contract Type: Permanent
Salary: £24,000 per annum depending on experience
Location: Bodymoor Heath Training Ground
Closing Date: Sunday 10 August 2025
1.The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the expansion of our Retail Department who are responsible for carrying out the front-line selling, driving sales revenue and maintaining high retail standards through both customer-facing and back of-house operations.
2.The Role
We have an exciting new opportunity for a Retail and Licensing Administrator to join our team based at Bodymoor Heath Training Ground. You will play a vital role in the team, ensuring smooth back-office operations for the wider team. The role will provide all related retail administration for the team and deal with retail customer queries and enquiries as they arise. You will be responsible for stock control, raising external wholesale orders into the system and control internal orders when new kit is requested.
You will prepare stock management and sales data reports on a regular basis and issue to internal departments within set time frames. You will also work closely with the finance team, raising invoices and dealing with PO queries inbound and outbound.
For further information about the Role, please see the Role Profile.
3.The Person
You will need to have experience of working in a fast-paced office environment with a proven record of administration skills with close attention to detail. You will be proficient in Microsoft Office, Outlook, Word, Excel and PowerPoint. Ideally you will also have experience of producing reports focused on stock management and analysing retail sales data.
This is a busy role that requires strong organisational skills and ability to adapt to changing conditions quickly. You must have strong organisational skills with ability to multitask and prioritise appropriately, delivering exceptional service. You will also have strong written and verbal communication skills which are clear, concise, and accurate with the ability to liaise and build successful relationships with a range of stakeholders at all levels.
4.Why join us?
There has never been a better time to join Aston Villa Football Club.Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you\'ll be pleased to hear about our amazing staff benefits you\'ll receive whilst working for us! See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
1.Upload your CV
2.Answer the following question:
a)Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding
#J-18808-LjbffrRetail and Licensing Administrator in Birmingham employer: Aston Villa Fan Consultation Group
Aston Villa Football Club is an exceptional employer, offering a vibrant work culture that fosters growth and collaboration at the Bodymoor Heath Training Ground. With a commitment to employee development and a family ethos, staff enjoy competitive benefits and the opportunity to contribute to the club's ambitious expansion plans while being part of a historic institution in the world of football.
Contact Details:
Aston Villa Fan Consultation Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Licensing Administrator in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aston Villa Fan Consultation Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aston Villa Fan Consultation Group!
We think you need these skills to ace Retail and Licensing Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aston Villa Fan Consultation Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aston Villa Fan Consultation Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aston Villa Fan Consultation Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aston Villa Fan Consultation Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
