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- Tasks: Join our team as a Matchday Retail Sales Assistant, providing top-notch customer service and sales support.
- Company: Aston Villa Football Club is a historic club with a commitment to growth and community.
- Benefits: Enjoy flexible hours, competitive pay, and exciting staff perks while working in a vibrant environment.
- Why this job: Be part of a passionate team at a world-class venue, enhancing the matchday experience for fans.
- Qualifications: We're looking for proactive individuals with great communication skills and a customer-first attitude.
- Other info: Must be available for evenings and weekends during matchdays at Villa Park.
Department: Operations Division – Retail Team
Hours of Work: Variable hours (need to be available for Men’s First Team Home matches and other occasional events at Villa Park which will include evenings and weekends)
Contract Type: Permanent
Salary: £12.60 per hour
Location: Villa Park
Closing Date: Sunday 20 July 2025
1.The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial retail footprint. We have opened our brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre and our improved ‘Claret, Blue and Brand New’ Villa Park store with a brand-new entrance, an external wrap-around screening with cutting edge forced perspective video, a grab-and-go refreshments station and a green screen photo experience.
We are now looking to build our team who will work in a dynamic environment and responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.
2.The Role
We have an exciting opportunity for a Matchday Sales Assistant to join our Matchday Retail Team based at our Villa Park Store, who will be our ‘front of house’ team creating the overall ultimate customer shopping experience.
You will be responsible for providing excellent customer service which will include providing support and assistance to our customers, providing efficient and friendly service whilst processing sales at the payment points. You will also support in replenishing stock, maintaining merchandising stands and tidying item displays in a tidy and efficient manner.
You will use effective selling skills to highlight promotional items to customers and help achieve sales targets whilst maintaining high standards of professionalism with a ‘customer first’ approach.
For further information about the Role, please see the Role Profile.
3. The Person
We are looking for pro-active and positive individuals with a customer focus alongside the ability to work towards sales targets.
You will need to have excellent communication skills as well as excellent customer service skills.
Working within a fast-paced and dynamic environment, you must have excellent organisation and communication skills which includes being an active listener with the ability to be assertive and persuasive as and when required.
This role will support the team on matchdays at Villa Park therefore you must be available to work flexibly which will include evenings and weekends.
4.Why join us?
There has never been a better time to join Aston Villa Football Club.Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you\’ll be pleased to hear about our amazing staff benefits you\’ll receive whilst working for us! See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
1.Upload your CV
2.Answer the following question
a)Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC – Safeguarding
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Matchday Retail Sales Assistant employer: Aston Villa Fan Consultation Group
Contact Detail:
Aston Villa Fan Consultation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with Aston Villa's brand and values. Understanding the club's ethos will help you connect with customers and provide a more authentic experience on matchdays.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable in providing excellent customer service and handling sales effectively.
✨Tip Number 3
Be prepared to demonstrate your ability to work under pressure. Think of examples from past experiences where you've successfully managed busy situations, as this will be crucial during matchdays.
✨Tip Number 4
Show your enthusiasm for football and the club during any interactions. A genuine passion for Aston Villa can set you apart from other candidates and resonate well with the hiring team.
We think you need these skills to ace Matchday Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Matchday Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft Your CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Answer the Key Skills Question: When answering the question about your key skills, qualities, and experience, be specific. Use examples from your past roles to illustrate how you embody the qualities they are looking for, such as excellent communication and customer service skills.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that your responses are clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aston Villa Fan Consultation Group
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to assist a customer.
✨Demonstrate Your Sales Acumen
The position requires effective selling skills, so think of ways you've successfully promoted products or met sales targets before. Be ready to discuss your approach to upselling and how you can contribute to achieving sales goals.
✨Be Flexible and Adaptable
Given the variable hours and matchday requirements, express your willingness to work evenings and weekends. Share any previous experiences where you had to adapt quickly to changing circumstances or work in a fast-paced environment.
✨Research the Club and Its Values
Familiarise yourself with Aston Villa Football Club's history, values, and recent developments. Showing genuine interest in the club will demonstrate your enthusiasm for the role and help you connect with the interviewers.