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- Tasks: Lead matchday hospitality operations and ensure exceptional guest experiences.
- Company: Join Aston Villa Football Club, a prestigious team with a rich history and ambitious future.
- Benefits: Enjoy flexible working hours, competitive salary, and amazing staff perks.
- Why this job: Be part of a dynamic team creating unforgettable matchday memories in a vibrant atmosphere.
- Qualifications: Experience in hospitality events and team management is essential; a UK driving licence is required.
- Other info: Work includes evenings and weekends; applications close early if enough candidates apply.
The predicted salary is between 40000 - 45000 £ per year.
Department: Venue Operations Department
Hours of Work: 35 hours per week (including matchdays, evenings and weekends)
Contract Type: Permanent
Salary: £40,000- £45,000 per annum dependent on experience
Location: Villa Park / Bodymoor Heath Training Ground
Closing Date: Wednesday 6 August 2025
1. The Department
The Venue Operations team are responsible for the delivery of matchday hospitality and premium experiences. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers. We are continuing to grow – offering world-class, premium experiences in the Premier League in an unrivalled atmosphere, helping our guests create the kind of matchday memories that last a lifetime.
2.The Role
We have an exciting opportunity for a Hospitality Operations Manager to join our team working between Bodymoor Heath Training Ground and Villa Park. The role will work closely alongside Levy, our Club’s catering and hospitality partner who are responsible for our food and beverage operation, to ensure smooth service delivery, championing new ideas and working collaboratively to offer exceptional standards. A prime focus of this role will be being present on a matchday or event day to lead the delivery and management of the full operational process.
You will liaise and communicate between the internal and external providers that support our matchday operation whilst looking at things from a guest perspective, ensuring our experiences are best in class. You will support and liaise with other departments regarding feedback and communication. This will be a busy role in a fast-paced environment requiring managing multiple projects with a real opportunity to contribute to creating and delivering a best-in-class experience
For further information about the Role, please see the Role Profile.
3.The Person
You will need to have experience of delivering operational hospitality events and managing or supervising a team to deliver exceptional events with a high level of customer service, ideally in the sporting industry. You will need to have a keen eye for detail and process whilst being able to think about guest experience. You also need to be empathetic, able to support and resolve any complaints or concerns as and when required. You will need to be organised, with the ability to multitask and prioritise in a dynamic environment.
You will need to be available to work flexibly including Men’s, Women’s, Academy matchdays and any other Club events as and when required which will include evenings and weekends. You will also need to hold a full, UK driving licence and have access to your own vehicle to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground.
4. Why join us?
There has never been a better time to join Aston Villa Football Club.Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you\’ll be pleased to hear about our amazing staff benefits you\’ll receive whilst working for us! See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
1.Upload your CV
2.Answer the following questions:
a)Please outline your experience of overseeing and delivering hospitality events (400 words maximum)
b)Please outline your experience of supervising or managing a team to deliver exceptional events (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC – Safeguarding
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Hospitality Operations Manager employer: Aston Villa Fan Consultation Group
Contact Detail:
Aston Villa Fan Consultation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager
✨Tip Number 1
Familiarise yourself with the specific hospitality operations at Aston Villa. Understanding their matchday processes and premium experiences will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Aston Villa or similar organisations. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage teams and deliver exceptional hospitality events. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Show your passion for sports and hospitality during your interactions with the hiring team. Expressing genuine enthusiasm for the role and the club can set you apart from other candidates and highlight your commitment to providing a top-notch guest experience.
We think you need these skills to ace Hospitality Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality operations and event management. Focus on roles where you've overseen events, particularly in a sporting context, to align with the job requirements.
Craft Thoughtful Responses: When answering the application questions, be specific about your experiences. Use examples that showcase your ability to manage teams and deliver exceptional hospitality events, ensuring you stay within the 400-word limit for each response.
Showcase Your Skills: Emphasise skills such as multitasking, organisation, and customer service in your application. Highlight any experience you have in fast-paced environments, especially during matchdays or similar events.
Proofread Your Application: Before submitting, carefully proofread your CV and responses. Check for spelling and grammatical errors, and ensure that your application is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Aston Villa Fan Consultation Group
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous experience in delivering operational hospitality events. Highlight specific examples where you successfully managed a team and ensured exceptional service, especially in a fast-paced environment like sports.
✨Demonstrate Your Leadership Skills
Since the role involves supervising a team, be ready to share instances where you led a team effectively. Discuss how you motivated your team, resolved conflicts, and maintained high standards of customer service during events.
✨Emphasise Guest Experience
The focus is on creating best-in-class experiences for guests. Prepare to talk about how you have previously enhanced guest satisfaction and dealt with complaints or concerns, showcasing your empathy and problem-solving skills.
✨Be Flexible and Organised
Given the dynamic nature of the role, illustrate your ability to multitask and prioritise effectively. Share examples of how you've managed multiple projects simultaneously, particularly during busy matchdays or events.
