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For Companies At a Glance
- Tasks: Support ticket sales and enhance fan experiences at Aston Villa Football Club.
- Company: Join the passionate team at Aston Villa, a historic football club.
- Benefits: Enjoy competitive salary, flexible hours, and amazing staff perks.
- Why this job: Be part of a vibrant culture and make memorable moments for fans.
- Qualifications: Sales experience and excellent communication skills are essential.
- Other info: Opportunity for career growth in a dynamic sports environment.
The predicted salary is between 24720 - 24720 £ per year.
Department: Ticketing
Hours of Work: 35 hours per week (Includes Matchdays, Evenings and Weekends)
Contract Type: Permanent
Salary: £24,720 per annum
Location: Bodymoor Heath Training Ground/ Villa Park
Closing Date: Sunday 12 April 2026
The Department
The Ticketing Team are responsible for the sale and delivery for all season and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures as well as our soccer schools and stadium tours, playing a pivotal part in driving our revenue and attendance. They act as the frontline and shape our fan experience – ensuring that every fan’s journey – from buying a ticket to entering Villa Park – is smooth, welcoming, inclusive and memorable.
The Role
We have an exciting opportunity for a Ticket Sales Advisor to join the team. You will be responsible for supporting the day-to-day operation of the Ticket Office both in person and over the phone, advising and processing our fans and ensuring the transactions are completed accurately and in a timely way. You will handle all types of phone calls including inbound and outbound calls to advise and process orders, resolve any queries or issues and upsell Club products and services.
The Person
You will need to have proven sales and call handling experience in a similar role. You will have outstanding communication and customer service skills, particularly on the telephone with the ability to handle difficult situations in a professional manner. You will be a highly motivated team player who can demonstrate a genuine passion and belief in creating and providing a best in class customer experience for our fans. You will need to have access to a vehicle or have the ability to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground and be able to work flexibly as the Club requires which will include Matchday working and any other events hosted by the Club.
Why join us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you will be pleased to hear about our amazing staff benefits you will receive whilst working for us!
As part of your application, you will be asked to:
- Upload your CV
- Answer the following question: a) Please outline your previous sales and call handling experience, your qualities and key skills which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club.
Ticket Sales Advisor in Birmingham employer: Aston Villa Fan Consultation Group
Contact Detail:
Aston Villa Fan Consultation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Sales Advisor in Birmingham
✨Tip Number 1
Get to know the club inside out! Familiarise yourself with Aston Villa's history, values, and recent achievements. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to tackle any tricky situations that might come up.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the Ticketing Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from the club.
We think you need these skills to ace Ticket Sales Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Sales Skills: When you're writing about your previous sales and call handling experience, make sure to highlight specific achievements. We want to see how you've made a difference in your past roles, so don’t hold back on the details!
Be Personable and Professional: Remember, this role is all about customer service! Use a friendly tone in your application, but keep it professional. We’re looking for someone who can connect with fans and handle tricky situations with ease.
Tailor Your CV: Make sure your CV is tailored to the Ticket Sales Advisor role. Highlight relevant experiences and skills that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing club culture there!
How to prepare for a job interview at Aston Villa Fan Consultation Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Aston Villa Football Club and its ticketing operations. Understand the different types of tickets available and the fan experience they aim to create. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Sales Skills
Prepare specific examples from your previous sales and call handling experience that highlight your ability to upsell and resolve customer queries. Think about times when you turned a difficult situation into a positive outcome. This will demonstrate your problem-solving skills and customer service prowess.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member, focusing on common interview questions for sales roles. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day. Don’t forget to include scenarios where you’ve excelled in customer service!
✨Be Flexible and Enthusiastic
Since the role requires flexibility with matchdays and events, express your willingness to adapt to the club's needs. Show enthusiasm for being part of the team and contributing to the fan experience. A positive attitude can go a long way in making a great impression!