At a Glance
- Tasks: Manage student complaints and conduct cases with fairness and efficiency.
- Company: Aston University, a vibrant campus in Birmingham with a focus on inclusivity.
- Benefits: 30 days annual leave, discounts, gym access, and excellent training opportunities.
- Other info: Flexible working options available and commitment to equality and diversity.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in handling sensitive matters and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We are seeking a highly skilled and motivated individual to join our Student Conduct, Complaints and Appeals team. This pivotal role is responsible for managing a varied caseload of complex and sensitive student matters, ensuring all cases are progressed efficiently, fairly and in full accordance with University policies, procedures and regulatory requirements.
As a trusted adviser to students, senior academic leaders and Professional Services colleagues, you will provide authoritative guidance, support high‑level decision‑making and contribute to the ongoing enhancement of our processes and service delivery. The post holder will also provide line management to designated team members, fostering a collaborative, high‑performing and supportive working culture.
What we offer:
- Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
- Everyday discounts to a number of activities and retailers.
- Great family friendly policies.
- On site gym and pool with discounted staff membership available.
This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting.
The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions. Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace.
Guidance on AI‑Assisted Applications: While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.
We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.
If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk.
Student Complaints and Conduct Manager in Birmingham employer: Aston University
Aston University is an exceptional employer, offering a vibrant work environment in the heart of Birmingham with excellent transport links. Employees benefit from generous annual leave, comprehensive training and development opportunities, and a strong commitment to inclusivity and diversity. The supportive culture fosters collaboration and high performance, making it an ideal place for those seeking meaningful and rewarding careers in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Complaints and Conduct Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aston University on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student conduct and complaints management. We should also think of examples from our past experiences that highlight our skills in handling sensitive situations.
✨Tip Number 3
Showcase our leadership skills! Since this role involves line management, we should be ready to discuss how we've successfully led teams before and fostered a collaborative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or additional roles that might pop up.
We think you need these skills to ace Student Complaints and Conduct Manager in Birmingham
Some tips for your application 🫡
Show Your Understanding:Make sure to highlight your understanding of the complexities involved in student complaints and conduct. We want to see how you can navigate sensitive issues while adhering to university policies.
Be Personal and Authentic:Your application should reflect your unique voice and experiences. We’re keen to know what makes you tick and how your background aligns with our values at Aston University.
Highlight Leadership Skills:Since this role involves line management, don’t forget to showcase your leadership experience. We’re looking for examples of how you’ve fostered a collaborative and supportive environment in previous roles.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Aston University
✨Know Your Policies Inside Out
Make sure you’re well-versed in the university's policies and procedures regarding student conduct and complaints. This will not only help you answer questions confidently but also demonstrate your commitment to upholding these standards.
✨Showcase Your Empathy
As a Student Complaints and Conduct Manager, you'll be dealing with sensitive matters. Prepare examples that highlight your ability to empathise with students while maintaining professionalism. This balance is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle complex cases or difficult conversations. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Leadership Skills
Since this role involves line management, be ready to discuss your leadership style and experiences. Share specific examples of how you've fostered a collaborative environment in previous roles, as this will resonate well with the interviewers.
