Operations Manager in Birmingham

Aston University is building a bold, data‑led approach to alumni relations and philanthropy. We are seeking an outstanding Development Services Manager to lead this transformation—shaping how insight drives decision‑making, performance, and long‑term impact.

This is a pivotal leadership role within Alumni Relations & Development (ARD), responsible for delivering a high‑performing Development Services function that enables fundraising success and strategic growth across the University.

You will lead a team delivering analytics, systems, and operational excellence—ensuring data and insight actively shape outcomes.

• Drive a data‑led culture, enabling confident, informed decision‑making
• Lead analytics, reporting and modelling to identify opportunity and manage risk
• Oversee CRM, data quality and process improvement
• Deliver prospect research and pipeline insight
• Present clear, compelling insight to senior stakeholders
• Ensure robust governance and compliance
• Build strong partnerships across the University

You will combine analytical expertise, leadership capability and strong judgement, with a track record of turning data into impact.

• Experience with CRM systems and large datasets
• Proven ability to use insight to influence decisions and outcomes
• Experience of prospect research or modelling
• A strong track record of leading and developing others
• Confidence communicating complex information to senior audiences
• The ability to work effectively within governance and regulatory frameworks

This is an opportunity to shape a developing function, influence strategy, and deliver meaningful institutional impact within a university committed to social mobility and real‑world outcomes.

Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.

• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available.

Further information on our Benefits and Rewards can be found in the Benefits and Rewards section.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details on application forms, including the candidate’s name and address, will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law.

While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.