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- Tasks: Assist engineers in deploying and maintaining digital devices across the University.
- Company: Join a vibrant team at Aston University in the heart of Birmingham.
- Benefits: Generous leave, excellent training, and a supportive work environment.
- Why this job: Gain hands-on experience while helping others with tech support.
- Qualifications: Customer-focused attitude and basic tech skills required.
- Other info: Dynamic campus with great transport links and career growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We’re looking for a motivated and customer‑focused individual to join our Digital Services Desktop Support team, supporting the management of the full lifecycle of digital equipment across the University. If you’re still building confidence in some technical areas, please apply — your enthusiasm and willingness to learn are just as important.
In this practical role, you’ll assist engineers with deploying, configuring, maintaining and retiring digital devices such as PCs, laptops, tablets and other end‑user equipment. You’ll help install operating systems and applications, maintain accurate case notes, work collaboratively with colleagues and suppliers, and provide friendly, solution‑focused support to users.
You will bring experience working in a customer‑focused environment, along with confidence in installing or configuring digital equipment. You’ll have strong communication skills, be organised and proactive, and enjoy working both independently and as part of a supportive team. GCSE‑level education to include Maths and English (or equivalent experience) is required; experience in an academic setting is beneficial but not essential.
Some lifting of equipment and occasional out‑of‑hours work may be required; a Digital Services uniform will be provided for on‑campus work.
What we offer:
- Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 25 days' bookable leave and a further 13 days.
IT Support Engineer Assistant in Birmingham employer: Aston University
Contact Detail:
Aston University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Assistant in Birmingham
✨Tip Number 1
Get to know the company! Research Aston University and its Digital Services team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios or questions with a friend. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Show off your enthusiasm! During the interview, let your passion for technology and helping others shine through. Employers love candidates who are eager to learn and grow, so don’t hold back on sharing your excitement about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace IT Support Engineer Assistant in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see your eagerness to learn and grow in this role, so don’t hold back on expressing why you’re excited about the opportunity.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your background aligns with our needs, especially in customer-focused environments!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aston University
✨Know Your Tech Basics
Brush up on your knowledge of digital devices like PCs, laptops, and tablets. Be ready to discuss how you would install operating systems or troubleshoot common issues. Showing that you have a grasp of these basics will impress the interviewers.
✨Show Your Customer Service Skills
Since this role is customer-focused, think of examples from your past experiences where you provided excellent support. Prepare to share how you handled difficult situations or resolved user issues, as this will highlight your problem-solving abilities.
✨Be Ready to Collaborate
This position involves working with engineers and suppliers, so be prepared to discuss how you work in a team. Share examples of successful collaborations and how you communicate effectively with others to achieve common goals.
✨Demonstrate Your Enthusiasm to Learn
If you're still building confidence in some technical areas, don't shy away from mentioning it! Emphasise your eagerness to learn and grow in the role. This attitude can be just as valuable as experience, and it shows you're a motivated candidate.
