Accounts Receivable Assistant in Birmingham

We are looking for an experienced credit controller to join the accounts receivable team at Aston University. We have multiple debtor ledgers for student fees, commercial, research, student loans and conferencing and the key purpose of the role will be to maximise income collection across these.

We are looking for someone who can work as part of a team but use their own initiative and utilise their existing skillset to resolve queries, communicate with stakeholders and interrogate and interpret system data to facilitate debt recovery. Reporting to the Accounts Receivable Management, the post holder will deliver a consistent, high‑quality service, responding to queries promptly and professionally, while managing relationships across internal departments, support areas, and external bodies. Strong communication, analytical skills, and problem‑solving ability are essential to succeed in this role.

Contributing to an excellent student/customer experience by providing advice and guidance to debtors, and maintaining robust financial processing through upholding institutional policy and procedures.

Experience required:

• Maintaining a sales ledger with a varied customer portfolio
• Strong communication and customer service skills
• Professional attitude and ability to communicate with stakeholders
• Ability to analyse data sets to prioritise debt chasing
• Excellent numeracy and IT skills
• Experience dealing with students in a higher education environment
• Attention to detail and ability to review information held in multiple systems
• Problem solving capabilities to maximise income collection
• Able to offer accurate advice and information using agreed policies, procedures and terms & conditions of Aston University

What we offer:

• Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Hybrid working is possible for this role, which means working both on campus and from home depending on the activity.
• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days off bank holiday and University closure days.
• Everyday discounts to a number of activities and retailers.
• Great family‑friendly policies.
• On‑site gym and pool with discounted staff membership available.

We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions. Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.