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- Tasks: Provide high-quality advice on academic, housing, and financial issues to support student success.
- Company: Join Aston Students’ Union, a vibrant community dedicated to enhancing student life.
- Benefits: Enjoy a supportive environment, professional growth opportunities, and a flexible workplace culture.
- Why this job: Make a real impact on students' lives while developing your skills in a dynamic setting.
- Qualifications: Experience in student advice or casework, with strong communication and IT skills.
- Other info: Be part of a team that champions equality, diversity, and inclusion.
The predicted salary is between 27319 - 30400 ÂŁ per year.
Join to apply for the Student Support Adviser role at Aston Students\’ Union
Aston Students\’ Union provided pay range
This range is provided by Aston Students\’ Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join us at Aston Students’ Union for an exciting role delivering high-quality student advice and welfare support in higher education. If you’re committed to student success and empowerment, this is your chance!
Location: Aston University Campus, B4 7BX
Full time, permanent (36.5 hours per week) | ÂŁ27,319 per annum.
Please Note: Applicants must be authorised to work in the UK.
Aston Students’ Union (SU) is a dynamic membership organisation for students at Aston University. Led by elected student officers and supported by a dedicated staff team, the SU is an independent charity and company that exists to create positive impact on student life.
The Role
As Student Advice & Academic Support Adviser, you will join our advice team to provide professional, impartial, confidential and high-quality advice on academic issues, housing and money management.
Key Responsibilities
- Provide professional, impartial advice on academic, housing and money-related issues
- Support students through appeals, complaints, disciplinary and progression processes
- Advise on tenancy agreements, deposits, disputes and rent or housing concerns
- Deliver budgeting and financial wellbeing guidance
- Record and manage confidential casework accurately using our case system
- Represent or accompany students in hearings and meetings
- Lead wellbeing projects and promote the Advice service across the University
- Create engaging digital content for social media, website and newsletters
- Stay informed on University policies, data protection and best practice in advice delivery
- Assist with administrative duties to ensure smooth operation of the Advice team
Benefits
- Supportive, inclusive and student‑centred working environment
- Opportunities for professional growth and development
- Employer pension contribution of 7.5%
- Free NUS Totum Card
- Flexible and engaging workplace culture focused on wellbeing
- Chance to make a real impact on students’ lives and experiences
The Ideal Candidate
We’re looking for an experienced adviser or caseworker from student advice, higher education or a related welfare environment. You will have:
- Experience in advice or casework roles such as academic, housing or financial advice
- Excellent written and verbal communication skills
- Strong IT skills, including Microsoft Office, social media and case management systems
- Good understanding of confidentiality, GDPR and best practice in advice work
- Ability to manage a varied caseload and work both independently and collaboratively
- Strong attention to detail and research skills
- Positive, solution‑focused attitude with commitment to equality, diversity and inclusion
- Experience in higher education or student welfare (desirable)
- Knowledge of academic processes such as appeals and complaints, or willingness to learn (desirable)
How To Apply For The Role
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
Closing Date: 12 noon Monday 10th November
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include
- Student Welfare Adviser
- Student Support Adviser
- Student Caseworker
- Higher Education Advice Adviser
- Student Housing Adviser
- Money Advice Officer (HE)
- Student Rights Adviser
- Academic Support Caseworker
- Student Services Adviser
- Student Wellbeing Adviser
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Student Support Adviser employer: Aston Students' Union
Contact Detail:
Aston Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Adviser
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Advisers on LinkedIn or through university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student welfare and advice. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for student success! During interviews, share specific examples of how you've helped students in the past. This will demonstrate your commitment and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Student Support Adviser
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Student Support Adviser, so make sure you understand the role and how your skills fit in.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the specific responsibilities and requirements listed. Highlight your relevant skills and experiences that show you’re the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of advising and support, it’s crucial to demonstrate your excellent written communication skills. Make sure your application is clear, concise, and free from any typos or errors – we’re all about attention to detail!
Apply Through Our Website: When you’re ready to submit your application, make sure to do it through our website. This way, you’ll get all the necessary info and updates directly from us. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Aston Students' Union
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Student Support Adviser. Brush up on academic issues, housing advice, and financial wellbeing guidance. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in student advice or casework. Whether it’s handling appeals or managing confidential casework, having real-life stories will help you stand out and prove your capability.
✨Engage with Their Mission
Aston Students’ Union is all about empowering students. During the interview, express your passion for student welfare and how you can contribute to their mission. This will resonate well with the interviewers and show that you’re aligned with their values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about their current wellbeing projects or how they measure the impact of their advice services. This not only shows your interest but also your proactive approach to understanding the role.