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- Tasks: Provide expert advice on academic, housing, and financial issues to support students.
- Company: Join Aston Students' Union, a vibrant community dedicated to student representation and wellbeing.
- Benefits: Enjoy 30 days holiday, competitive pension, and on-site parking.
- Why this job: Make a real difference in students' lives while working in a dynamic team.
- Qualifications: Experience in advising or casework, strong IT skills, and a passion for student support.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 27319 - 30400 £ per year.
Location: Aston University Campus, Aston Students' Union, B4 7BX
Salary: Circa £27,319 per annum DOE
Full-time, 36.5 hours per week
Contract: Permanent
Aston Students' Union (SU) is a vibrant membership organisation representing students. We offer a wide range of services including advice and support, a student representation framework, over 100 clubs and societies, accommodation services, and headline annual events.
We are seeking an experienced, dynamic, and committed Student Adviser-Advice & Support to join our Advice Team, providing professional, impartial, confidential, and high-quality guidance to 18,000 students. The role focuses on academic, housing, and money-related issues, including academic appeals, complaints, and disciplinary matters.
Key Responsibilities:
- Provide high-quality advice on academic matters, including appeals, academic offences, complaints, disciplinary issues, and exceptional circumstances.
- Offer guidance on housing and accommodation issues, tenancy agreements, deposits, disputes, and rent arrears.
- Assist students with budgeting and income management.
- Accompany students to university meetings and hearings where appropriate.
- Maintain accurate case records confidentially using a case management system.
- Support projects to enhance student wellbeing and promote the advice service across campus.
- Create engaging digital content for social media, newsletters, and the SU website.
- Keep up to date with university policies, higher education trends, and best practice in advice services.
- Promote equality, diversity, inclusion, and sustainability in all activities.
Person Specification:
- Essential: GCSE (or equivalent) in Maths and English.
- Significant experience as an adviser or caseworker, preferably in higher education or with Citizens Advice Bureau (CAB) or similar advice services.
- Knowledge of confidential advice service principles and data protection/GDPR.
- Strong IT skills, including Microsoft Office and social media platforms.
- Ability to manage workload, prioritise tasks, and work independently or as part of a team.
Why Join Us:
- Be part of a supportive, forward-thinking, and dynamic team.
- Work in a role that combines professional advice with student wellbeing, representation, and engagement.
- On-site parking.
- 30 days holiday per year (excluding bank holidays).
- Additional holidays attached to Bank Holidays.
- Competitive pension contribution (7.5% employer).
Aston Students' Union is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all individuals regardless of race, age, disability, sex, sexual orientation, gender reassignment, religion or belief, marriage/civil partnership, pregnancy/maternity, or any other protected characteristic.
How to Apply: Apply now to join our passionate team and help students succeed! Please also submit a cover letter to be considered for the role.
Student Adviser in Birmingham employer: Aston Student Union
Contact Detail:
Aston Student Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Adviser in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advisers on LinkedIn or through university events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student advice. Think about scenarios you've faced and how you'd handle them. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for student wellbeing! Share examples of how you've supported students in the past, whether it's through academic guidance or housing issues. We love seeing that commitment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our vibrant team at Aston Students' Union!
We think you need these skills to ace Student Adviser in Birmingham
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Student Adviser role. Highlight your relevant experience and how it aligns with the responsibilities mentioned in the job description. We want to see your passion for supporting students shine through!
Showcase Your Experience: When filling out your application, be specific about your previous roles and experiences that relate to advising or casework. We’re looking for candidates who can demonstrate their ability to handle academic, housing, and financial issues effectively.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re a vibrant organisation, and we want to see how you can connect with students on a personal level while providing high-quality advice.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out right there.
How to prepare for a job interview at Aston Student Union
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Student Adviser. Brush up on academic appeals, housing issues, and budgeting advice. Being able to discuss these topics confidently will show that you’re ready to support students effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve provided advice or support. Whether it’s dealing with academic complaints or helping someone manage their finances, real-life stories will help demonstrate your expertise and commitment to student wellbeing.
✨Stay Current
Familiarise yourself with the latest trends in higher education and any recent changes in university policies. This knowledge will not only impress your interviewers but also show that you’re proactive about staying informed in your field.
✨Engage and Connect
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at Aston Students' Union and how they promote equality and inclusion. This shows your genuine interest in the role and the organisation.
