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For Companies At a Glance
- Tasks: Lead delivery excellence and develop high-performing teams for key client accounts.
- Company: Aston Holmes, a forward-thinking company focused on people and innovation.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact while shaping the future of delivery in an AI-enabled world.
- Qualifications: Proven leadership experience in delivery environments and strong stakeholder management skills.
- Other info: Join a dynamic team that values innovation, collaboration, and personal growth.
The predicted salary is between 48000 - 72000 £ per year.
The Delivery Leader is accountable for end-to-end delivery excellence across a portfolio of strategic client accounts at Aston Holmes. This is a leadership role for someone who is passionate about people and excellence. Leading a mix of managers and senior individual contributors, you’ll take ownership for making sure we support and develop our teams to deliver excellence whilst building and expanding our relationships with key clients. Working directly with the founders, you’ll be instrumental in ensuring we exceed our clients' expectations, stay at the cutting edge of delivery in an AI-enabled future whilst creating an environment for our people to be the best unique versions of themselves.
Key Accountabilities
- Delivery Excellence and Client Experience: Own delivery outcomes across a portfolio of key accounts, ensuring consistent, high-quality execution across all solutions and worker categories we support clients with. Set and embed delivery standards, governance, and performance rhythms to ensure a world-class experience for clients and candidates at every touchpoint. Partner closely with clients to understand evolving needs, anticipate risks, and proactively shape solutions. Act as the senior escalation point for clients, resolving issues decisively and protecting long-term relationships.
- Portfolio Ownership and Account Growth: Take full ownership of deliverables for key accounts, balancing delivery performance with commercial outcomes. Identify opportunities to grow existing accounts, including expanding scope, introducing new services, and deepening strategic partnerships. Work closely with sales and leadership teams to convert strong delivery into repeat business, referrals, and long-term account growth. Track and manage account health metrics including satisfaction, retention, margin, and growth.
- Leadership and Team Development: Lead, coach, and develop managers and delivery leaders, building high-performing, accountable teams, with particular focus on our hubs in South Africa. Create an environment where people feel supported, challenged, and inspired to do their best work. Build scalable delivery capability by developing future leaders, strengthening succession, and embedding best practices across teams. Champion Aston Holmes’ culture, values, and ways of working across all delivery teams.
- Operational Discipline and Innovation: Establish clear delivery frameworks, performance dashboards, and operating cadences across the portfolio. Ensure compliance with internal standards, client SLAs, and regulatory or contractual requirements. Champion innovation and agile working, championing curiosity to do things optimally rather than follow the status quo. Work with our AI lead to stay abreast of emerging technologies to use within Aston Holmes or our wider client base.
What Success Looks Like:
- Clients describe their experience as effortless, trusted, and best-in-class.
- Delivery teams are engaged, high-performing, and develop quickly.
- Accounts under your leadership are retained, expand, and deepen year on year.
- Senior leaders trust you to run your portfolio with autonomy, accountability, and commercial maturity.
Experience and Capability:
- Proven experience leading delivery within Embedded / RPO environments, with off-shore experience highly advantageous.
- Demonstrated ability to manage and develop managers and delivery leaders.
- Strong commercial acumen with experience growing accounts through delivery-led relationships.
- Exceptional stakeholder management skills, with confidence engaging up to board level.
- A track record of building high-performing teams and delivering consistently excellent outcomes.
- Track record of identifying and implementing automation and innovation.
- Low ego, unwavering passion for excellence and the ability to truly have fun at work.
Talent Director in London employer: Aston Holmes
Contact Detail:
Aston Holmes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Talent Director in London
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your enthusiasm for leading and developing teams. Share examples of how you've supported others in their growth and how you create an inspiring environment for your colleagues.
Highlight Your Delivery Excellence: Make sure to emphasise your experience in managing delivery outcomes. We want to know how you've ensured high-quality execution and client satisfaction in your previous roles. Use specific metrics or success stories to back it up!
Demonstrate Commercial Acumen: We’re looking for someone who can balance delivery performance with commercial outcomes. In your application, mention any experiences where you’ve successfully grown accounts or deepened client relationships through your delivery-led approach.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Aston Holmes.
How to prepare for a job interview at Aston Holmes
✨Know Your Delivery Excellence
Make sure you understand what delivery excellence means in the context of the role. Be ready to discuss how you've achieved high-quality execution in previous positions and how you can apply that to aston holmes' client accounts.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially in developing managers and building high-performing teams. Share specific examples of how you've inspired and supported your team to achieve their best work.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've grown accounts through strong delivery-led relationships. Think of examples where you've identified opportunities for account expansion or introduced new services that benefited both the client and your team.
✨Embrace Innovation and Agility
Highlight your experience with innovation and agile working practices. Discuss any tools or technologies you've implemented to improve delivery processes, and show your enthusiasm for staying ahead in an AI-enabled future.
