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For Companies At a Glance
- Tasks: Support the team with a variety of administrative tasks and ensure excellent customer service.
- Company: Join a family-run business with over 60 years of industry excellence.
- Benefits: Enjoy competitive salary, pension scheme, health cash plan, and additional holiday days.
- Why this job: Be part of a supportive team that values quality and innovation in service delivery.
- Qualifications: Strong customer service skills and proficiency in Microsoft Excel and Word.
- Other info: Flexible working hours with opportunities for overtime and career development.
The predicted salary is between 28800 - 43200 £ per year.
Salary And Benefits
- Pension with 4% salary sacrifice scheme and employer contribution
- Death in Service benefit of 4 x salary
- Employee Assistance Programme
- Health Cash Plan
- Enhanced Family Friendly Policies
- Long Service Awards
- Additional holiday days based on length of service
- Cycle to work scheme
- Competitive salary
- 24 days holiday per year
The Role
As our Administrator, you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to support the team in achieving their targets and delivering a high standard of service.
You Will Be Expected To
- Deal with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner.
- Sift out any unwanted calls and ensure all messages are passed to the relevant personnel.
- Promote an efficient and professional service to all customers and stakeholders, both internal and external maintaining a high standard of care and quality at all times.
- Daily allocation of workload to engineers.
- Communicate with other contractors to ensure provision of services and reports received in a timely fashion.
- Make appointments for a range of services.
- Ensure all data entry related Information is recorded and maintained accurately within the company’s Information Management Systems.
- Ensure all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS).
- Raise remedial works following PPMS for invoicing purposes and submit to client.
- Investigate PPM issues, update master PPM spreadsheet and schedule.
- Review, track and monitor progress of works.
- Process quotes, update and close jobs, financial completion, ensuring all costs collated to enable submission to clients.
- Undertake typing of documents as required.
- Ensure all policies and procedures are followed.
- Ensure all filing is kept up to date, to enable retrieval as and when required.
- Assist other admin roles during busy periods/holidays.
- Complete other tasks as required to fulfil the purpose of this role.
Working Hours
Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.
The Candidate
To be considered for our Administrator role, you will have the following skills and experience:
- General
- Excellent customer service skills; committed to customer satisfaction.
- Self‑motivated, flexible and enthusiastic.
- Strong written & verbal communication skills.
- High attention to detail with a commitment to quality.
- Able to work as part of a team.
- Ability to build and maintain positive relationships with colleagues and business partners.
- Understanding of data principles and the importance for confidentiality.
- Proficient in Microsoft Excel and Word.
- Computer literate.
- Previous administration experience preferred, especially in a customer focused environment.
About Aston Group
We are an established, family run, privately owned, business that has been setting standards for efficiency, innovation and quality for over 60 years. We are passionate about providing an excellent service to our clients and stakeholders and pride ourselves on our quality of works and industry reputation. Our values are at the heart of everything we do; building trust, driving quality, delivering together and having respect. We take pride in our colleagues, supporting their hard work and dedication, enabling us to thrive as a team.
Our Commitment to Equal Opportunities
You don’t need to tick all the boxes! We invest heavily in learning and development to bridge any gaps. Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities. If you have any accessibility needs that require any extra attention, please let us know.
Administrator in Romford employer: Aston Group
Contact Detail:
Aston Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Romford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a mate to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or projects that highlight your attention to detail and customer service prowess. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aston Group.
We think you need these skills to ace Administrator in Romford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond to ensure customer satisfaction in your previous roles.
Be Detail-Oriented: Attention to detail is key for the Administrator role. When writing your application, give examples of how you've maintained accuracy in data entry or document management in past jobs.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Aston Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since excellent customer service is a must for this position, prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain professionalism, as this will demonstrate your commitment to customer satisfaction.
✨Brush Up on Your Tech Skills
As the role requires proficiency in Microsoft Excel and Word, it’s a good idea to review these applications before your interview. You might be asked about your experience with data entry or how you manage documents, so being able to speak confidently about your technical skills will give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the team dynamics, the company culture, or how success is measured in the Administrator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
