At a Glance
- Tasks: Help customers find products, restock shelves, and ensure a smooth store operation.
- Company: Join Aston & Fincher, a leader in the hair and beauty industry for over 65 years.
- Benefits: Enjoy competitive salary, 29 days holiday, pension scheme, and career progression.
- Other info: Dynamic work environment with social events and long service awards.
- Why this job: Be part of a friendly team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Store Assistant with strong communication and customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures.
Store Assistant duties include selling, restocking, and merchandising.
The goal is to provide high class customer service and to increase company's growth and revenue through sales maximisation.
You will be responsible for picking customers' orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.,
Responsibilities
- Pick customers order
- Ensure all products are clean and correctly priced
- Stock is put out on shelf to company procedures
- Count stock accurately
- Use of till / Retailer
- Pack all orders in-line with the company procedures
- Assist and arrange for items to be dispatched
- Answering the phone
- Invoicing of orders through our till system
- Keep up to date with all promotional activity
- Merchandising within the company guidelines
- Book in all deliveries
- Build on customer telephone orders
- Assist with deliveries of stock coming into store
- Transfer stock in / out to stores/suppliers To help maintain a safe and secure environment for customers and colleagues
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- To make deliveries to salons within your area when necessary
- Maintain a fully stocked store
- Ascertain customers' needs and wants
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
Requirements
- Follow all companies' policies and procedures
- Proven experience as a Store Assistant
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Thorough and punctual
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills
- Company Overview
- Aston & Fincher have been operating in the hair and beauty industry for over 65 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.
Benefits
- Competitive salary
- 29 days holiday per calendar year (pro rata)
- A contributory company pension scheme after 3 months service
- Free on-site parking
- Staff uniform
- Full induction and comprehensive training
- Incentive scheme
- Social events
- Long service awards
- Career progression
- #J-18808-Ljbffr
Store Assistant employer: Aston & Fincher
Aston & Fincher is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and comprehensive training, we empower our Store Assistants to thrive in their roles while enjoying a supportive environment that fosters career progression and team camaraderie. Located in the heart of the hair and beauty industry, our store provides unique opportunities for personal growth and engagement with a diverse customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aston & Fincher, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aston & Fincher!
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aston & Fincher, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aston & Fincher and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aston & Fincher that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aston & Fincher
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
