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- Tasks: Lead a top-tier Claims Account Management service and build strong relationships with clients and partners.
- Company: Thriving global insurance broker with over 60 offices in 20+ countries.
- Benefits: Attractive salary, 20% bonus, flexible benefits, and generous pension scheme.
- Why this job: Elevate your career in a dynamic environment with significant growth opportunities.
- Qualifications: Experience in Account Management within a claims environment and strong stakeholder engagement skills.
- Other info: Join a team of industry experts and be part of a company on a phenomenal growth trajectory.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Permanent
Sector: General Insurance
Specialism: Claims
Location: London & South
Salary range: Attractive salary plus bonus and top benefits
Posted: 14-Jan-26
Start Date: ASAP
Recruiter: Aston Charles
Job Ref: RJ3161CAM
Job Views: 4
This newly-created role is a highly-visible one, and your successes will be clear to all. It offers an elevated profile and a far wider range of opportunities for progression in comparison to similarly-titled Claims Account Manager roles. This broker is thriving, with over 60 offices in more than 20 countries, enjoying a sustained period of growth (in excess of 20%) and is on track to achieve its publicly stated ambition to double in size within 5 years. Cash rich and boasting significant profits, it continues to reinvest in its future, both in terms of processes and infrastructure.
The Claims Function has forged a superb reputation for its high standards, flexibility, proactivity and integrity. It is recognised as an integral part of the insurer’s wider client service offering, and perhaps one of the biggest reasons behind the company’s phenomenal growth trajectory in recent years.
Key Responsibilities- Claims Account Management Team Leadership: Establishing and leading a top-tier Claims Account Management service for the UK claims function.
- Stakeholder Relationship Management: Building, enhancing, and maintaining strong relationships with customers, brokers, and partners. Acting as a trusted point of contact and advocate for claims, externally and internally.
- Market Facing Proposition: Proactively engaging with customers, brokers, and strategic partners to support the development of the market-facing claims proposition across all product classes.
- Claims Advocacy: Representing the claims function across the business, and externally, to promote its value and impact. Championing the role of claims in delivering customer satisfaction and business success.
- Point of Contact: Working closely with Distribution Teams and Senior Underwriters, serving as the Claims Team point of contact for large and key client initiatives.
- Monitoring ongoing claims and coordinating reviews: Tracking claims metrics and service levels, often through regular reports or dashboards, to identify developing issues and ensuring high levels of engagement throughout the claim lifecycle.
A major part of this role will be organising and leading claims review meetings with the client and brokers, working alongside large client Underwriters and the Business Development Team.
Qualifications & ExperienceIt is essential that you have previously worked in an Account Management or Business Development Manager role within a claims environment, and that you have strong commercial awareness and knowledge of the UK claims landscape. Ideally, you will come from an insurer background, including knowledge of claims processes, performance metrics and service delivery. You’ll be skilled in stakeholder engagement and advocacy (both internally and externally) and have a strong track record of building and nurturing relationships with customers, brokers, and partners. You will also have excellent communication and interpersonal skills, with the ability to influence at all levels, and you’ll be an effective team player, demonstrating a positive ‘can do’ attitude and co-operative interaction with team members.
BenefitsIn return, you will receive an impressive basic salary, flexible benefits, generous pension arrangement and a 20% bonus.
Lead Claims Account Manager in Milton Keynes employer: Aston Charles
Contact Detail:
Aston Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Claims Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its claims function thoroughly. Be ready to discuss how your experience aligns with their needs, especially in stakeholder management and claims advocacy. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Lead Claims Account Manager role. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Lead Claims Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Claims Account Manager role. Highlight your experience in account management and claims, and don’t forget to showcase your commercial awareness and knowledge of the UK claims landscape.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your skills in stakeholder engagement and how you’ve successfully built relationships in previous roles.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, especially in claims management and customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aston Charles
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the UK claims landscape. Understand the key processes, performance metrics, and service delivery standards. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully built and maintained relationships with customers, brokers, and partners in the past. Be ready to discuss specific situations where your advocacy made a difference. This is crucial for a role that involves significant stakeholder engagement.
✨Demonstrate Leadership Qualities
Even if you’re not in a formal leadership position, think of times when you’ve led a project or initiative. Highlight your ability to inspire and guide others, especially in a claims context. This will resonate well given the team leadership aspect of the job.
✨Prepare for Market-Facing Discussions
Since this role involves engaging with customers and strategic partners, be prepared to discuss how you would enhance the market-facing claims proposition. Think about innovative ideas or strategies you could bring to the table that align with the company's growth ambitions.
