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- Tasks: Lead a top-tier Claims Account Management service and enhance relationships with customers and partners.
- Company: Thriving insurer with a strong reputation and ambitious growth plans.
- Benefits: Attractive salary, 20% bonus, flexible benefits, and generous pension scheme.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Experience in Account Management within a claims environment and strong relationship-building skills.
- Other info: Opportunity for career progression in a cash-rich, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Permanent
Sector: General Insurance
Specialism: Claims
Location: Midlands & Wales
Town/City: Leicester
Salary range: Other
Salary Description: Attractive salary plus bonus and top benefits
Posted: 14-Jan-26
Start Date: ASAP
Recruiter: Aston Charles
This newly‑created role is a highly‑visible one, and your successes will be clear to all. It offers an elevated profile and a far wider range of opportunities for progression in comparison to similarly‑titled Claims Account Manager roles. This insurer is thriving, enjoying a sustained period of growth (in excess of 20%) and is on track to achieve its publicly stated ambition to double in size within 5 years. Cash rich and boasting significant profits, it continues to reinvest in its future, both in terms of processes and infrastructure. The Claims Function has forged a superb reputation for its high standards, flexibility, proactivity and integrity. It is recognised as an integral part of the insurer’s wider client service offering.
Responsibilities
- Acting as a key advocate for the UK Claims Function with both internal and external stakeholders, responsible for enhancing and developing relationships with customers, brokers, and partners.
- Establishing and leading a top‑tier Claims Account Management service for the UK claims function.
- Building, enhancing, and maintaining strong relationships with customers, brokers, and partners.
- Proactively engaging with customers, brokers, and strategic partners to support the development of the market‑facing claims proposition across all product classes.
- Representing the claims function across the business and externally to promote its value and impact.
- Working closely with Distribution Teams and Senior Underwriters, serving as the Claims Team point of contact for large and key client initiatives.
- Tracking claims metrics and service levels to identify developing issues and ensuring high levels of engagement throughout the claim lifecycle.
- Organising and leading claims review meetings with the client and brokers, working alongside large client Underwriters and the Business Development Team.
Qualifications
It is essential that you have previously worked in an Account Management or Business Development Manager role within a claims environment, and that you have strong commercial awareness and knowledge of the UK claims/selective landscape. Ideally, you will come from an insurer background, including knowledge of claims processes, performance metrics and service delivery. You’ll be skilled in stakeholder engagement and advocacy and have a strong track record of building and nurturing relationships with customers, brokers, and partners. You will also have excellent communication and interpersonal skills, with the ability to influence at all levels, and you’ll be an effective team player, demonstrating a positive ‘can do’ attitude and co‑operative interaction with team members.
Benefits
In return, you will receive an impressive basic salary, flexible benefits, generous pension arrangement and a 20% bonus.
Lead Claims Account Manager in Leicester employer: Aston Charles
Contact Detail:
Aston Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Claims Account Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its claims function thoroughly. Be ready to discuss how your experience aligns with their goals and how you can contribute to their growth. Practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them of your fit for the role. It shows you're keen and professional!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that dream job together!
We think you need these skills to ace Lead Claims Account Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Claims Account Manager role. Highlight your experience in account management and claims, and don’t forget to showcase your commercial awareness and stakeholder engagement skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to build relationships and advocate for clients.
Showcase Your Communication Skills: Since this role involves a lot of interaction with stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aston Charles
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and performance metrics. Being able to discuss specific examples from your past experience will show that you understand the intricacies of the role and can hit the ground running.
✨Build Relationships Before You Walk In
Since this role is all about stakeholder engagement, try to connect with current employees or industry professionals before your interview. This will give you insights into the company culture and help you tailor your responses to demonstrate how you can enhance relationships with customers and brokers.
✨Showcase Your Leadership Skills
As a Lead Claims Account Manager, you'll need to lead a top-tier team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams or projects in the past. Highlighting your ability to inspire and motivate others will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to claims management. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to advocate for clients effectively.
