Claims Handler in Croydon

Commercial Insurance Claims Handler – (Legal Expenses)

Croydon • JH-3140CH • Contract: 18 month, full time (potential permanent) • Salary: Negotiable + bonus

About the Role

Our client, a leading insurance group operating in over 20 countries, is looking for a Claims Handler to join the BTE (Before The Event) Legal Expenses Claims Team. You will provide efficient claims handling services by responding to LEI claims, investigating validity, negotiating cost funding with solicitors and managing their costs within policy terms. You’ll liaise regularly with solicitors, barristers, accountants, insurance brokers, and policyholders.

Responsibilities

• Assess and manage indemnity provided to policyholders for pursuing/defending legal actions.
• Respond to LEI claims with excellent written and communication skills.
• Investigate claim validity and maintain regular reviews.
• Negotiate cost funding and ensure compliance with policy terms.
• Liaise with external stakeholders (solicitors, barristers, etc.).

Qualifications

• Legal qualification (Degree or A Level) or experience as an Insurance Claims Handler.
• Strong communication and stakeholder liaison skills.
• Experience in dealing with liability claims is an advantage.
• Willingness to undergo training and work with a mentor within the Legal Expenses market.

Benefits

• Competitive salary (negotiable based on experience).
• 5% bonus on completion of the contract.
• Substantial pension contributions.
• Financial bonuses for passing qualifications.
• Hybrid working arrangement – 1 day a week from home.
• Supportive and collaborative team culture with sports and social events.

Recruitment Partner

Aston Charles Ltd – a personalised service from industry experts.

EEO Statement

We are an equal opportunity employer.