Compliance Specialist

A highly prestigious global insurance company seeks a Conduct Customer Outcomes Manager to play an integral role its strategic growth. Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in the expansion of its broker distribution arm. Our client operates in over 20 countries and is very much renowned as a world-leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.This is a very special role because of the company’s diverse and continually-expanding product portfolio, as well as its range of distribution channels, which includes both direct and broker business. Reporting to the Head of Underwriting Governance and Oversight, you’ll work closely with the Underwriting Team and Product Owners, distribution channel teams, MI and Central Compliance team. This role will require you to help define good customer outcomes and set in place the MI to measure and report. With support from 2nd line, you’ll play a pivotal part in further improving customer journeys through a balance of support and challenge, whilst ensuring compliance with regulatory standards. You’ll also support in effective governance processes through the Conduct Oversight Group.Duties will include, but not be limited to, defining and monitoring adheren…