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- Tasks: Lead a dynamic team to enhance claims processes and customer experience.
- Company: Join a prestigious insurer known for innovation and excellence.
- Benefits: Attractive salary plus 25% bonus, with flexible remote work options.
- Why this job: Be part of a rapidly growing company making a real impact in the insurance industry.
- Qualifications: Experience in insurance claims operations and strong leadership skills required.
- Other info: Exciting career growth opportunities in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
This is arguably the most exciting insurance company in the market right now. Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in its offering. As part of this growth, a rare opportunity has arisen for a UK Claims Operations Manager. Our client operates in over 20 countries and is renowned as a world‑leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.
This role will form one of the members of the UK Claims Leadership team, reporting directly into the Claims & Legal Services Director. You will join a close knit, established team, dedicated to driving the highest standards of claims service. You will take responsibility for the strategic development and day to day provision of central support services to the UK claims function. As the Manager of this multidisciplinary team of specialists, you will be recognised for your ability to optimise business processes to enhance internal and external customer experience, service and quality. You will lead from the front, deploying technical process excellence and take ownership, while striving for continuous improvement of the team, as well as the service being given.
Responsibilities:- The Claims Administration Support Team.
- MI Production within the division.
- Delegated arrangements across the UK claims function.
- The Claims Journey Audit process; driving continuous improvement within the UK claims operation.
- Supporting the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK.
- Representing the UK claims operation when necessary on cross team committees and project groups as necessary.
It is essential that you have experience within an insurance claims operations environment. This will include experience of overseeing and implementing operational change, as well as leading a team. Just as importantly, you’ll have an ability to manage technical specialists without necessarily having that technical specialism, and you’ll also have a strong focus on systems and processes, with a commitment to change and process improvement. As this is a unique role, where there may well be areas that you haven’t previously had experience in, you must have good levels of self-initiative, strong problem-solving skills, and the ability to engage effectively with a wide range of stakeholders, both internal and external.
This role can be based from either the Leeds or Manchester office, with the option to work 1 day a week from home. You’ll be rewarded with an attractive basic salary, together with a comprehensive suite of company benefits, including a lucrative 25% bonus.
Location: Leeds or Manchester office; 1 day a week remote.
Employment details: Mid‑Senior level, Full‑time, General Business Insurance.
Claims Operations Manager employer: Aston Charles Ltd
Contact Detail:
Aston Charles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its claims operations. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Claims Operations Manager. Highlight your leadership skills and any process improvements you've implemented in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations Manager role. Highlight your experience in insurance claims operations and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team's success. Be sure to mention any specific achievements that demonstrate your ability to drive continuous improvement.
Showcase Your Problem-Solving Skills: In your application, don't forget to highlight your problem-solving skills. We love candidates who can think on their feet and tackle challenges head-on. Share examples of how you've successfully managed operational changes or improved processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Aston Charles Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance claims operations environment. Understand the key processes and challenges in the industry, especially those related to customer service and operational change. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Claims Operations Manager, you'll need to lead a multidisciplinary team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive continuous improvement and optimise business processes. Be ready to discuss specific situations where your leadership made a difference.
✨Engage with Stakeholders
This role requires effective engagement with a wide range of stakeholders. Think about times when you've successfully collaborated with different teams or departments. Highlight your communication skills and your ability to build relationships, as this will be crucial for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and initiative.
