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- Tasks: Handle low value claims in a fully home-based role with a supportive team.
- Company: Join a cutting-edge Insurtech disrupting the claims industry with innovative technology.
- Benefits: Enjoy remote work, a top-notch Apple MacBook, and support for professional qualifications.
- Why this job: Be part of a friendly team with opportunities for growth and a focus on client satisfaction.
- Qualifications: Must have 2 years' experience in claims handling; strong communication and problem-solving skills required.
- Other info: Generous salary of £28,000 - £30,000, negotiable based on experience.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!
This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.
This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.
Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including Property, Public Liability and Products Liability losses. Candidates from an insurer, broker or loss adjusting background will be considered, but it is essential that you have at least 2 years’ experience in any of the above classes of business.
As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.
You will receive a generous basic salary of between £28,000 – £30,000 per annum (Negotiable, depending on experience), plus a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!
Aston Charles – a personalised service from industry experts
General Insurance and Financial Services Recruitment
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Claims Handler (Fully Home-Based) employer: Aston Charles Ltd
Contact Detail:
Aston Charles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (Fully Home-Based)
✨Tip Number 1
Familiarise yourself with the latest trends in the Insurtech industry. Understanding how technology is reshaping claims handling will not only impress us but also show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in handling low value and low severity claims during any discussions. Be ready to share specific examples of how you've successfully managed similar cases in the past.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing a few scenarios where you turned a challenging situation into a positive outcome. This will showcase your innovative approach and client service focus.
✨Tip Number 4
Practice your communication skills, especially in handling difficult conversations. Being able to convey empathy while discussing sensitive issues will be crucial in this role, so think of ways to articulate your approach effectively.
We think you need these skills to ace Claims Handler (Fully Home-Based)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Claims Handler position, especially the emphasis on client service and problem-solving.
Tailor Your CV: Customise your CV to highlight relevant experience in handling claims, particularly in Property, Public Liability, and Products Liability. Emphasise your ability to work independently and manage tasks effectively, as this role is fully home-based.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for joining a disruptive Insurtech company. Mention your experience in the insurance industry and how your skills align with their innovative approach to claims handling.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication and rapport-building skills. Provide examples of how you've successfully navigated difficult conversations while demonstrating empathy, as this is crucial for the role.
How to prepare for a job interview at Aston Charles Ltd
✨Showcase Your Experience
Make sure to highlight your 2+ years of experience in handling claims, especially in Property, Public Liability, and Products Liability. Be prepared to discuss specific cases where you successfully managed claims and delivered excellent outcomes.
✨Demonstrate Your Problem-Solving Skills
This role requires a can-do attitude and innovative thinking. Prepare examples of how you've tackled challenges in the past, particularly in high-pressure situations, and how your solutions benefited clients.
✨Emphasise Communication Skills
Since you'll be dealing with various stakeholders, it's crucial to demonstrate your communication and rapport-building skills. Practice discussing how you've handled difficult conversations while maintaining empathy and professionalism.
✨Prepare for Remote Work Questions
As this is a fully home-based role, be ready to discuss your motivation and organisation skills. Share strategies you use to stay productive and manage tasks independently, while also showing that you value the support of a team.
