At a Glance
- Tasks: Drive growth and optimise customer experiences across e-commerce platforms.
- Company: Join a fast-paced, innovative company focused on digital commerce.
- Benefits: Competitive daily rate and flexible hybrid working environment.
- Other info: Collaborate with senior stakeholders and make a meaningful impact.
- Why this job: Influence customer experience and shape the future of digital commerce.
- Qualifications: Experience in indirect e-commerce and strong analytical skills required.
The predicted salary is between 57500 - 57500 £ per year.
Location: Hybrid/Flexible
Are you passionate about creating exceptional customer experiences across digital commerce channels? We are seeking an experienced Customer Experience Manager to drive growth, optimisation and customer engagement across indirect e-commerce platforms, including marketplaces, e-retailers and q-commerce channels.
The Opportunity
In this role, you will be responsible for enhancing customer journeys across third-party platforms, developing channel strategies, and driving commercial performance through data-led decision making. Working closely with cross-functional teams and external partners, you will ensure best-in-class customer experiences that support business growth and brand consistency.
Key Responsibilities
- Develop and execute strategies across marketplaces, e-retailers and q-commerce platforms to drive growth and performance.
- Monitor KPIs and use analytics to identify opportunities for channel optimisation and customer experience improvements.
- Optimise digital content, customer touchpoints and conversion journeys across third-party platforms.
- Collaborate with Commercial, Digital, UX, IT and external agency partners to deliver impactful initiatives.
- Drive innovation and adapt strategies to evolving e-commerce trends and consumer behaviours.
- Build and maintain strong relationships with marketplace and retail partners.
About You
- Proven experience managing indirect e-commerce channels within the FMCG, Consumer Goods, Food & Beverage, Personal Care, Household Products, Tobacco, Health & Wellness, Beauty, Retail or E-commerce sectors.
- Strong understanding of marketplaces, e-retailers and q-commerce ecosystems.
- Commercially minded with the ability to link customer experience initiatives to business performance.
- Strong analytical and stakeholder management skills.
- Knowledge of digital marketing, SEO, digital shelf optimisation and customer journey management.
- Experience working within complex, matrixed organisations and managing external partners.
Why Apply?
- Opportunity to influence customer experience across multiple digital commerce channels.
- Work within a fast-paced, innovative and internationally focused environment.
- Collaborate with senior stakeholders and drive meaningful business impact.
- Play a key role in shaping the future of digital commerce and customer engagement.
If you have a strong background in indirect e-commerce and customer experience within a large consumer-focused organisation, we would love to hear from you.
Ecommerce Manager in London employer: Aston Carter
Join a globally recognised technology leader that champions innovation in digital advertising and AI. As an Advertising Account Coordinator, you'll thrive in a fully remote environment, collaborating with international teams while enjoying excellent learning and career growth opportunities. With a strong focus on customer success and a vibrant work culture, this role offers the chance to make a meaningful impact in the fast-paced world of digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Aston Carter are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Aston Carter for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Aston Carter as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Aston Carter’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
We think you need these skills to ace Ecommerce Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Aston Carter, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Aston Carter's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Aston Carter. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Aston Carter
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Aston Carter uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Aston Carter. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
