At a Glance
- Tasks: Be the first point of contact for customers, resolving issues and ensuring a seamless experience.
- Company: Join Aston Carter, a supportive and collaborative team in customer service.
- Benefits: Gain exposure to industry-leading tools and career development opportunities.
- Other info: Entry-level role with excellent growth potential in a fast-paced environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a problem-solving mindset are essential.
The predicted salary is between 24750 - 30250 £ per year.
Our client is seeking a Customer Support Specialist to join their team, providing first-line support and coordination for a range of services and products. This is a great opportunity to work in a fast-paced, customer-focused environment where your problem-solving skills and service mindset will be highly valued.
Role Overview
As a Customer Support Specialist, you’ll be the first point of contact for customers—resolving issues, answering inquiries, and ensuring a seamless experience. You’ll play a key role in maintaining high service standards and building strong customer relationships.
Key Responsibilities
- Respond to inbound customer service inquiries and resolve complaints effectively.
- Troubleshoot issues and escalate when necessary.
- Document all customer interactions clearly and accurately.
- Provide product and service guidance tailored to customer needs.
- Collaborate with internal teams to ensure timely resolution of issues.
Qualifications
- Degree or equivalent experience preferred.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office, Salesforce, Oracle, and Power BI is a plus.
- Experience in finance, sales, or project management is advantageous.
Key Skills
- Customer Focus
- Data Gathering & Analysis
- Service Excellence
- Communication
- Tech Savvy (Microsoft Office, Salesforce, Oracle, Power BI)
Why Join?
- Work in a collaborative and supportive environment.
- Gain exposure to industry-leading tools and technologies.
- Access to networking opportunities and career development.
Customer Service Representative employer: Aston Carter
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