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For Companies At a Glance
- Tasks: Manage buyer accounts, build relationships, and drive engagement in a dynamic environment.
- Company: Join Aston Barclay, a leading automotive remarketing brand with a supportive team.
- Benefits: Enjoy 25 days leave, enhanced policies, discounts, and a fantastic rewards scheme.
- Why this job: Make a real impact by nurturing relationships and providing exceptional customer experiences.
- Qualifications: Experience in account management or customer service, with strong communication skills.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
At Aston Barclay, we’re driven by people, and our Buyer Services Team is at the heart of our business. We’re looking for motivated and confident individuals who thrive in customer-facing environments and enjoy building relationships. Whether you’re currently working in hospitality, account management, or any other customer-focused role, this is an excellent opportunity to move into a dynamic, Monday-to-Friday position where your communication skills and personality can shine.
The Role
As an Account Manager/ Customer Sales Executive, you’ll act as the main point of contact for a portfolio of buyers, nurturing relationships, understanding their needs, and helping them succeed in every sale. This is not just about making calls behind a desk; it’s about building trust, driving engagement, and becoming a true partner to our customers.
What You’ll Be Doing
- Account Management: Own and manage a portfolio of buyer accounts, ensuring each one receives consistent communication, tailored support, and proactive follow-ups.
- Relationship Building: Develop meaningful, long-term relationships with buyers, gaining a deep understanding of their purchasing patterns, challenges, and goals.
- Buyer Engagement: Proactively contact buyers to promote upcoming auctions, encourage attendance, and support online and proxy bidding.
- Customer Retention: Maintain and grow the existing buyer base through exceptional service, regular check-ins, and personalised engagement strategies.
- Onsite Support: Be visible during auction days, engaging buyers face-to-face, supporting registration, gathering feedback, and strengthening connections.
- Collaboration: Work closely with marketing, sales, and operations teams to deliver targeted campaigns and improve the overall buyer journey.
- Insight and Reporting: Provide feedback, buyer insights, and local reports to help shape future engagement strategies and drive continuous improvement.
- Performance: Consistently meet targets and KPIs related to buyer engagement, attendance, and account growth.
What You’ll Bring
The ideal candidate for this role will be confident, personable, and naturally engaging, ideally with experience of working in a fast-paced environment. We’re looking for someone who has:
- Proven experience in account management, client relationship management, telesales or customer service
- A genuine passion for providing exceptional customer experiences
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Confidence working both autonomously and as part of a collaborative team
- Drive to meet and exceed engagement and retention targets
- IT literacy across Microsoft Office and CRM systems (Preferred but not essential)
- Knowledge or experience in the automotive or remarketing industry
Why Aston Barclay?
Be part of a leading automotive remarketing brand with a national footprint. Work with a supportive, collaborative team that values your ideas and initiative. Build lasting professional relationships that make a real impact. Competitive salary and strong company benefits. We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
- 25 days leave per annum + bank holidays
- The ability to purchase up to an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
- Free Employee Assistance Program (also available to family dependents)
- Christmas savings scheme
- Length of service awards
- Refer a friend recruitment incentive scheme
- Early finish on your birthday
Account Manager in Essex employer: Aston Barclay Vehicle Remarketing
Contact Detail:
Aston Barclay Vehicle Remarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Essex
✨Tip Number 1
Get to know the company inside out! Research Aston Barclay, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in account management or customer service. Be ready to share specific examples of how you've built relationships and driven engagement in past roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before applying can give you an edge and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aston Barclay and ready to take that next step in your career.
We think you need these skills to ace Account Manager in Essex
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who’s confident and engaging, just like the role requires!
Tailor Your Application: Make sure to tailor your application to the Account Manager position. Highlight your relevant experience in account management or customer service, and explain how your skills can help us build strong relationships with our buyers. A personalised application shows us you’re genuinely interested!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve successfully managed accounts or improved customer engagement in the past. This will help us see the impact you could have at Aston Barclay.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Aston Barclay a great place to work!
How to prepare for a job interview at Aston Barclay Vehicle Remarketing
✨Know Your Stuff
Before the interview, make sure you research Aston Barclay and understand their business model. Familiarise yourself with their Buyer Services Team and how they engage with customers. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As an Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Be Ready to Discuss Engagement Strategies
Think about how you would approach buyer engagement and retention. Be prepared to share your ideas on how to maintain and grow a buyer base. This could include personalised communication strategies or innovative ways to promote auctions. Showing initiative here can really set you apart.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team dynamics, the challenges they face in buyer engagement, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.